H-E-B

4.5
968 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 701 S Capital Of Texas Hwy in West Lake Hills, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
701 S Capital Of Texas Hwy, West Lake Hills, TX
78746, United States

Hours

Reviews

4.5
968 reviews
5 stars
684
4 stars
187
3 stars
47
2 stars
20
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and lack of assistance.

Product Variety

Customers appreciated the wide selection of products, including fresh produce and bakery items, but some noted issues with stock availability and specific product offerings.

Store Cleanliness

The store is generally described as clean and well-organized, contributing positively to the shopping experience.

Checkout Experience

Many reviews highlighted long lines and slow checkout processes, particularly during busy hours, leading to frustration among customers.

Curbside Service

Curbside pickup service received negative feedback for being slow and disorganized, with some customers expressing dissatisfaction with missing items.
  • GP
    Gary Preslar
    Dec 12, 2025
    5.0
    Nice store with just about anything you would ever need. Bakery section was impressive!!
  • BD
    Bobbi Dangerfield
    Dec 11, 2025
    2.0
    Trying to buy a cake at the bakery st HEB. No help in sight. One employee tried to find someone and said oh they are at lunch. Manager made an announcement and still no one. I guess Randall’s will get my business
  • ZQ
    Zaid Qunibi
    Dec 10, 2025
    5.0
    they have good chocolate milk and food
  • SR
    Sam Ritter
    Nov 25, 2025
    5.0
    HEB is generally an awesome grocer, though certain stores are better than others.
  • HZ
    Hossam Zaki
    Nov 24, 2025
    5.0
    Quality items, great service, nice crowd

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.