Brand Certified
Chipotle Mexican Grill
3.4(464 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3300 Bee Caves Rd, West Lake Hills, TX
78746, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(512) 329-8600
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/west-lake-hills/3300-bee-caves-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=43
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Westbank is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
464 reviews
5 stars
182
4 stars
95
3 stars
42
2 stars
37
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times for online orders and poor service, with many stating that their orders were often incorrect or delayed.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty tables and food handling practices that raised concerns about hygiene.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes of food, particularly in comparison to other Chipotle locations.
Staff Attitude
Feedback indicated that staff attitudes varied significantly, with some customers experiencing rude or unprofessional behavior from employees.
Food Quality
While some reviews praised the food, many others reported issues such as cold or stale food, and even instances of finding hair or foreign objects in their meals.
- DLDavid Louis3 days ago2.0The rice was extremely undercooked and crunchy. Kinda ruined the whole meal.
- MVMeera Venkat5 days ago4.0It’s a hit or miss with veggie options.
- WCWallace Correia6 days ago1.0If you order online, be prepared to wait 2 hours for it to be ready. And if it’s catering, they’ll take even longer.
- GAGloria AtondehFeb 25, 20263.0They serve the meat like they’re giving away their salary. Paying $24 for double steak is outrageous for just a spoon of steak
- BMB. MessaFeb 23, 20261.0This is BY FAR the WORST-RUN Chipotle in the country. The place is ALWAYS a MESS, MOST of the staff with the exception of maybe 2 of them make it known they hate their job and hate being there. 90% of the tables are never cleaned, there is a line out the door during lunch with NO ONE in the seats because the food is never ready and everyone looks mad all the time. You would think in one of the wealthiest zip codes in the country, Chipotle would at least check up on this store …. and if they do, then the regional manager needs to be fired. The hiring manager needs to be fired regardless. Worst staff ever, no one even cracks a smile, its such a downer even walking in there. The ONLY reason why they do so much business is because Westlake High School is close, and high school kids dont care about any of this …. but THIS IS NO WAY TO RUN A BUSINESS. DO BETTER CHIPOTLE ….. FIX THIS
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill Westbank?
Chipotle Mexican Grill Westbank is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Westbank located?
It is located at 3300 Bee Caves Rd, West Lake Hills, TX 78746, by the Randalls supermarket.
Does Chipotle Westbank offer pickup and delivery services?
Yes, Chipotle Westbank offers in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Westbank?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle mobile app available in the Apple App Store.
What type of food does Chipotle Mexican Grill Westbank serve?
They serve fast-casual Mexican cuisine, including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill Westbank LGBTQ welcoming?
Yes, Chipotle Westbank welcomes LGBTQ customers and provides an inclusive environment.
What nearby places can I visit before or after dining at Chipotle Westbank?
Nearby places include Pinkberry Austin for frozen yogurt, Austin Shoe Hospital for shoe repair, and Starbucks for coffee and café options.
Are there any nearby shopping centers around Chipotle Westbank?
Yes, the Austin Westbank Market and WestBank Market shopping centers are close by where you can shop after your meal.
Can I combine a visit to Randalls supermarket with a meal at Chipotle Westbank?
Yes, Chipotle Westbank is conveniently located by the Randalls supermarket, making it easy to grab a meal before or after grocery shopping.
What social media platforms can I use to follow Chipotle Mexican Grill Westbank?
You can follow them on Facebook (ChipotleWestbank), Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and offers.
Brand Certified Facts from Chipotle Mexican Grill
This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: