Chipotle Mexican Grill

Reviews

• GZ

  Gustavo Zertuche

  3 days ago
  1.0
  Im not even going into what the issues are but damn every damn time they do something wrong…. This time I asked for lime juice… look at the pic
• DO

  Daniel A Onate

  Nov 9, 2025
  1.0
  My rewards history shows I’ve visited this location less than once a month in the past few months, unlike before when I visited three or four times a week. The change is most noticeable in the location closest to my house. This Chipotle is consistently terrible. Every time I walk in, I’m amazed at how they maintain such a low level of quality. The food in the line looks unappealing, and I question whether it’s worth my time. The staff is nice, but I feel like I’m getting ripped off. It’s unclear if it’s my fault or theirs. Compared to the old location on South Lamar, this place is in a state of disrepair. For example, they’re out of everything, including salad and fajita vegetables for a vegetarian order. The steak is gray, the carnitas is dried out, and the queso is solidified because it’s not fresh. Fajita veggies are not even a high-cost ingredient. Meanwhile, we have cold items outside the cold hold because people want to start cleaning and closing early. They resent the store’s closure at 11. These are nice people you should accommodate your employees.The store is essentially empty by 9, so closing at 10 makes sense. However, the portions are bad, and there’s cold, old protein. Clearly management is too worried about their bonuses and are mistreating staff and ruining customer experiences to make it happen. This is one of the worst Chipotle experiences I’ve had. People don’t return because of the poor portion sizes and food quality. It feels like there’s a lack of care from management. The store doesn’t resemble anyone who cares. It’s the worst Chipotle I’ve ever been to. Driving an extra 15 minutes to a different location to avoid eating old, half-portion food is absurd. Someone at this location should feel the pain because this company and store are costing the company money. The share price is tanking, and same-store sales are declining. It makes sense. People shouldn’t want this product. Please find a way to improve. UPDATE: the managers just reply some copy paste with a website like with everyone but I have reached out multiple times and gotten 0 response these people couldn’t care less
• JM

  Jay M

  Oct 25, 2025
  1.0
  Food is cold and stale . May be time of the day but still not acceptable
• IW

  Ian Wilson

  Oct 22, 2025
  1.0
  Understaffed, so service was slow. Counter really dirty. Told they were out of corn/guac, but could order it online (and can see that they have it for takeout). Also out of veggies. Heard the cashier telling someone that they don’t have money to make change.
• ML

  Mike Leschber

  Oct 17, 2025
  1.0
  My online order was 45 minutes late. It was room temperature and missing ingredients. The pickup line was backed up with at least 10 others in similar situations. We were not able to cancel or do anything with the orders through the app. Management is a problem and didnt have a clue how to address the issue. I’m mostly mad at myself for giving up so much of my time. I should have just walked out and eaten somewhere else. Even without a refund, time saved would have been worth it.

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