Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,141 reviews
5 stars
388
4 stars
261
3 stars
200
2 stars
88
1 star
204
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a consistent problem with service quality.
Food Quality
Several reviews mentioned poor food quality, including undercooked items, wrong orders, and complaints about portion sizes.
Management Response
While some customers appreciated the responsiveness of the store manager to complaints, others criticized the management for poor handling of issues and rude behavior.
Cleanliness
Some customers noted that the restaurant was clean, particularly the restrooms, which was a positive aspect mentioned in reviews.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes, leading to complaints about value for money.
- JLJohnny LandryNov 14, 20255.0Love this place
- DFD. FishburnNov 6, 20255.0Alright McDonald's West Columbia way step up your game. Your cashier Angel gets 5 stars. He engaged with me as a customer and talked me through some options on the menu. He made a personal recommendation that was fantastic. I am not going to give away his secrets but go in and tell him your hungry, you won't be disappointed. Really great experience with the entire staff. Order was perfect and food was fresh.
- PPPowerWagon18Nov 4, 20251.0Went for breakfast and were out of stock of pretty much everything. How is it possible for McDonald's to be out of anything...very disappointing.
- LNLuvv_ NatOct 25, 20252.0I order a breakfast sandwich on the app for pickup and I ordered it off the monopoly menu. I specifically went to that menu because on any items there’s a monopoly guy in the corner of the item ,which automatically tells you there’s going to be a code with that item. I went back inside to get my code as I was getting help from an employee. This manager I believe came out of nowhere, butt in my conversation and she just refused to give me my code while lying to me saying only one of the specific sandwiches is supposed to have the code and it’s not the sandwich I ordered so I couldn’t get a code. I ordered off the monopoly menu… I even showed her on the app and she didn’t say anything but I can’t give you the code even tho I caught her in her lie. Any other McDonalds will just give me an empty fry container with a code knowing the wrapper of the sandwiches doesn’t come with a code. Very disappointing I’ve never experienced this. The employees should also know how the app works if there’s events like this.
- DHDustin HannaOct 7, 20253.0I made a pretty nasty review on here earlier in the day. Me and my mother were extremely disrespected by a manager up there and to make a long story short we called corporate. The store manager got ahold of us and was very apologetic and actually nice. It didn’t seem like he was just trying to push it out of the way and make good. I felt tha he was very mad at this manager for the way my mom was treated and genuinely wanted to give back, and that gets my respect. This store has really been going downhill the last year or so. They have only had one star reviews all year. But this review is in hopes that things get better. Thank you Christian for talking with us and for the great conversation we had and the sincerity that’s so easily missed, especially in corporate America.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in West Columbia, TX?
McDonald's in West Columbia is open daily from 5:00 AM to 11:30 PM, with extended delivery hours from midnight to 11:59 PM on Thursday, Friday, and Saturday.
Does this McDonald's location offer delivery services?
Yes, McDonald's in West Columbia offers delivery service every day with hours generally from 5:00 AM to 11:00 PM, and 24-hour delivery on Thursday through Saturday.
Can I order food for curbside pickup at this McDonald's?
Yes, curbside pickup is available at McDonald's in West Columbia to help you conveniently grab your order without leaving your car.
What payment methods are accepted at McDonald's in West Columbia?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's location?
Yes, this McDonald's has a drive-thru service to provide quick and convenient meals on the go.
How can I earn rewards or get special offers at this McDonald's?
You can sign up for MyMcDonald’s Rewards to earn points that can be redeemed for free food and access special mobile offers.
Is McDonald's in West Columbia accessible via public transit or near any landmarks?
McDonald's is conveniently located near the West Columbia area with several nearby restaurants like Church's Chicken and Jack in the Box, making it easy to visit multiple dining spots or find your way via familiar landmarks.
What other food options are near McDonald's at 808 S Columbia Dr?
Nearby dining options include Ils Wayport for regular restaurant fare, Baytown Seafood for American seafood, and Hong Kong Restaurant for Chinese cuisine, all within close proximity for a variety of tastes.
Are there any fitness or wellness centers near McDonald's?
Yes, Absolute Fitness is located nearby, offering gym facilities and sports supplements if you want to combine a workout with your visit to McDonald's.
Where can I find additional services like pharmacies or storage near McDonald's?
Nearby, you can visit CVS Pharmacy for health and beauty supplies, and U Stor It for storage solutions, both conveniently close to McDonald's on S Columbia Drive.