Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Webster Subway® Restaurant at 20710 Gulf Fwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and negative attitudes.
Food Quality
While some customers enjoyed the food, there were complaints about freshness, incorrect orders, and issues with food preparation.
Cleanliness
The cleanliness of the store was inconsistent, with some customers noting dirty conditions and others praising the cleanliness.
Staff Efficiency
Service speed varied significantly, with reports of slow service and long wait times, particularly when the store was busy.
Management Issues
Several reviews indicated a lack of effective management, with complaints about staff training and overall store organization.
JW
Johnny L Walden
Nov 11, 2025
1.0
Would not serve me a free sub on Veterans day, like I was led to believe by the VA. Subway lost my & my family for forever.
VE
vested Eagle
Sep 6, 2025
1.0
I had a very negative experience at this location, I’m trying not to believe I was racially profiled. I had went in to order a sandwich . I dressed professionally as a finance manager of one luxury dealership around. The shorter lady at the store just seemed to be in too much of a hurry to get my food and that was not the first time, well I took my food and decided since I was on a 3 way call with my wife and my bank to eat in instead of leave with my food, continued with my call on my EarPods while I ate, one of attendants left I guess was the end of her shift, noticed the shorter lady kept looking at me from behind the counter, not too long after mall security pulled up to the building with flashing. Didn’t put any stock to that. It was when I finished my meal washed my hand got back in my truck which is a high end one. Drove off and the security drove off right after. That’s when I put 2 and 2 together, she called security on me. Don’t know what could warranted that. Like I said don’t wanna believe it was racially motivated, but what else could it be.
RS
raj snoozes
Sep 2, 2025
1.0
125pm. Talk about rude staff. Making fun of us in Spanish..
Asked to change gloves bec of vegan..there was big guy with pony tails started looking at other server which was the manager..and laughed..said something in Spanish carne...mucho carne..
Asked for salt said no. Asked to put veges the manager started slamming them. No hello no buy. Giving us looks all the time while we were on the counter. Looking and saying something in Spanish..rude...
ML
Michael Lang
Jul 16, 2025
5.0
It’s about what you would expect, but food was delicious, staff was friendly and cleaning constantly(good sign!). Good choice for food on the fly.
IA
Iris Aguirre
Jul 3, 2025
1.0
I had the worse experience a while ago with the rude lady that gave me such a hard time just because I ask her for a ranch that I had requested in my mobile order . She had a nasty attitude.. didn't have any more unsweetened tea and didn't even offer something else , I had to buy a bottle of sprite . How shameful of her to treat customers like that , I just wanted dinner and go home after a long day . They sure need customers service classes or something . My order was just there no chips , no ranch , ask to be cut in 3 and nothing either . The worse part is their attitude