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Jimmy John's

3.9
(407 reviews)

Business Details

400 W Bay Area Blvd, Webster, TX
77598, United States
(281) 316-2222
https://locations.jimmyjohns.com/tx/webster/sandwiches-1835.html

About

Sandwich Restaurant

Location

Jimmy John's
400 W Bay Area Blvd, Webster, TX
77598, United States

Hours

Reviews

3.9
407 reviews
5 stars
239
4 stars
50
3 stars
27
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews highlighted inconsistent food quality, with complaints about insufficient meat, soggy sandwiches, and unsanitary conditions.

Delivery Problems

Many customers experienced issues with delivery, including delays, incorrect orders, and lack of communication from the restaurant.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that there are positive experiences at this location.
  • JM
    Javier Montoya
    Feb 14, 2026
    5.0
    Excelente 👌
  • BH
    Bryce Halverson
    Feb 12, 2026
    5.0
    Great location. Employees are fast, polite and hardworking. They dont play around here.
  • JH
    James Hoff
    Jan 18, 2026
    5.0
    Free smells, great service, great tasting food.
  • PL
    Project Lemming
    Dec 1, 2025
    1.0
    I’ve left great reviews for this restaurant in the past. Loved the unique taste of their tuna salad. But today pales any comparison of the good things I’ve said. We got our favorite tuna salad to go. At home eating the tuna we noticed something was way off. Looked and tuna was just that. Flakey, dry, unmixed large chunks of tuna with little to no mayo and overly large onion pieces. What kinda quality control do they have. How mindless can an employee be to serve that to a customer? It gets worse. Called the store and was grilled over the purchase. What is your transaction number? What is your receipt number, what number sandwich did you order? Was it a number ##? Or was it a number ##? Were there any things added to the sandwich or left off? Was it to go or dine in? Who picked it up? What time was it? We didn’t have a receipt number because I called from car. Getting back home & digging bag out of the trash there was no receipt stapled to the bag. Just an order description. So I guess we will never see a refund. In exchange they lost a customer. And I don’t think they’ll care. Customer service (or food product) couldn’t be worse.
  • JW
    James Wade
    Nov 20, 2025
    1.0
    BARELY ANY MEAT, RIDICULOUS!!! NEVER EATING FROM THERE AGAIN!!!!

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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