Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- Accepts reservationsNot available
- Requires appointmentNot available
Location
Hours
Reviews
4.4
317 reviews
5 stars
245
4 stars
25
3 stars
11
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Drink Quality
Overall, customers enjoyed the drinks, noting their deliciousness and variety, although some mentioned inconsistencies in preparation.
Drive-Thru Issues
Several reviews pointed out significant problems with the drive-thru system, including long wait times and order management.
Atmosphere
The location is often described as having a positive and upbeat atmosphere, contributing to a pleasant customer experience.
Order Accuracy
While most orders were reported as correct, there were instances of mix-ups and delays that frustrated some customers.
- SSS S1 day ago1.0What’s the point in ordering ahead if they ALWAYS have you waiting. Management needs to fix this. You might as well wait in line because it’s equivalent to waiting outside for your “order ahead pickup”. Don’t offer it if you can’t commit to it. The app said it will be ready in 3 mins, here we are 15mins later. No thanks!
- MTM ThorpDec 31, 20251.0The drinks are usually good here. The order takers are not great at all. On our visit there was one person taking orders in each lane. Our lady decides to go take orders with the other lane leaving no one on this lane. She stopped taking orders at our truck not sure why but zero common sense being used.
- IRIvana ReyesDec 17, 20255.0Went for the first time today and was greeted by Fuschia , she was kind enough to listen to my likes and customized my order to my liking my coffee came out amazing!! Great experience
- SFSamantha FDec 8, 20255.0From one tired Mama, that is traveling all over daily with two kids, coffee is a must! This Dutch Bros location is my constant go to and they ALWAYS have the best attitudes, are positive and outgoing, and my order is always perfect. I couldn’t ask for more when it’s been a long day and their kindness truly is appreciated.
- JHJustine HakalaDec 7, 20255.0I'm a dedicated "other coffee" brand person, but my friend convinced me to try Dutch Bros. I was super impressed. The cold brew was delicious and a great price. I don't know that I'll convert to this completely, but it's definitely going in my coffee rotation!!! If you haven't yet, give Dutch Bros a try!!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What types of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a variety of drinks including espresso-based drinks like mochas, lattes, and breves, as well as hot cocoa, shakes, smoothies, sparkling sodas, and lemonades, with options for caffeine-free choices.
Are there sugar-free flavor options available?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I get a free drink on my birthday?
Yes, by downloading the Dutch Bros app, you can receive a free drink reward on your birthday.
What payment methods does Dutch Bros Coffee accept?
They accept cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Acceptance of personal checks varies by location.
What are the business hours at the Dutch Bros Coffee location on 20720 Gulf Freeway, Webster, TX?
The shop is open from 5:00 AM to 10:00 PM Sunday through Thursday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee at 20720 Gulf Freeway have a drive-through?
Yes, this location features a drive-through service.
Does Dutch Bros Coffee offer curbside pickup or delivery?
This location offers curbside pickup, but delivery is not available through Dutch Bros itself.
What nearby places can I visit before or after my coffee at Dutch Bros on Gulf Freeway?
You can visit nearby eateries like Subway and La Familia Mexican Restaurant, or get your car washed at Mister Car Wash. For health services, Utmb Webster hospital is also close by.
How might nearby places like Public Storage or Webster Camera & Repair Inc. benefit a Dutch Bros customer?
If you have errands like storage needs at Public Storage or camera repairs at Webster Camera & Repair, you can conveniently grab a coffee at Dutch Bros before or after visiting these places.
Are there family-friendly amenities at Dutch Bros Coffee near other local businesses?
Yes, Dutch Bros welcomes families and children, offering kids drinks and a friendly environment, making it a great stop when visiting family-oriented places nearby.