Chipotle Mexican Grill

3.9
1617 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Baybrook TX II is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
304 W Bay Area Blvd, Webster, TX
77598, United States

Hours

Reviews

3.9
1,617 reviews
5 stars
838
4 stars
330
3 stars
149
2 stars
71
1 star
229

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, with staff displaying rude attitudes and indifference towards customers.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and incorrect orders.

Cleanliness

The location received consistent complaints about cleanliness, with dirty tables, overflowing trash cans, and unsanitary conditions noted by multiple reviewers.

Ingredient Availability

Several customers expressed frustration over the restaurant frequently being out of key ingredients, impacting their ability to place orders.

Portion Sizes

Many reviews mentioned dissatisfaction with portion sizes, particularly with meat and toppings being skimpy compared to expectations.
  • DG
    Dulce Gonzalez
    4 days ago
    1.0
    Was so hungry after school and work I decided to doordash some Chipotle ABSOLUTELY DISGUSTING hair in my food. A co worker actually told me before I ordered how she found a hair in her food previously at this same location so gross will never eat chipotle again.
  • HD
    Haley Dickson
    5 days ago
    5.0
    Emily the manager is a wonderful person!!! Honestly every employee they have is great here. Food tasty of course
  • YP
    Yolanda P.
    6 days ago
    1.0
    Went into this location at approximately 6:55 on a Monday night tonight every last thing on the steam table looked old and dried out and barely any left! Extremely hungry I was going to chance it then looked over and there is no veggies. There were approximately 5 to 6 employees there all standing around no one in line and one person dining in. I was told I would have to wait 10 to 15 minutes for veggies. Why would the steam table look like this with the amount of employees on the clock!!! This is the 2nd time I have encountered this at this location. There will not be a third!
  • CC
    cassidy chism
    Nov 5, 2025
    1.0
    Actually the worst chipotle there is all of the staff we dealt with were rude and skimped out you ask for double meat they give you one scoop you ask for extra sides of toppings ask how much an extra side of corn cost and didn’t get an answer and they look at you like your dumb and completely ignore you just all around a horrible experience
  • HN
    H Nova
    Oct 26, 2025
    2.0
    I got the wrong, indifferent service treatment here today. Just unfortunate choice of day and hour, but I am in a break and I do DoorDash deliver for them. I am ultra compassionate and understanding of the industry and services. I asked for to-go sofritos (a clearly described vegan menu) and staff asked me if I wanted cheese (dairy) . I said no , okay, BUT they should have known what a vegan diet is if you’re not a total ignorant server in the food service industry serving for at least one week what is a vegan dish that IS in the menu, then I asked for “just a bit” of the green mild salsa (aided by gesture with the pinky finger and 1/8-1/4 marking sign of the finger) though, I got a spoon full over my rice and beans and, the worst from all, the sofritos that absorbed the heat degree of the spice - here I am in a hurry to eat my lunch and go, and already sweating a storm with my tummy threatening to revolt, and, btw, I make a living with deliveries and I very often deliver their food 🤬 I definitely got the wrong service folks here today (Sun. 10/26/25 about noon time) Heed with caution, they might serve you something extra if you show an uneasy face to their unprofessional attitude. I might by now start avoiding deliveries from here and I am done with this particular store . It was not the first time I dealt with same level of indifference and unprofessional attitude, and I am done. ✅ Least and the last, I asked for a Dasher discount 😹 and the guy played deaf and he refused to hear it. Alright. I let you know your attitude got you feedback. Absolutely rude.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Baybrook TX II located?

Chipotle Mexican Grill Baybrook TX II is located at 304 W Bay Area Blvd, Webster, TX 77598, USA.

What are the operating hours of Chipotle Mexican Grill Baybrook TX II?

The restaurant is open daily from 10:45 AM to 11:00 PM.