Customers generally enjoyed the food, noting it was fresh and delicious, but there were complaints about cold and poorly prepared items.
Service Issues
Many reviews highlighted slow service, incorrect orders, and rude staff, particularly in the drive-thru.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty tables, unsanitary restrooms, and a need for maintenance.
Positive Experiences
Despite the issues, several customers expressed love for the brand and had positive experiences with friendly staff and good food.
AS
Angelia Sanchez
Feb 23, 2026
1.0
Went to DQ on our way home tonight. First off the girl taking my order wasn't very inviting. Had to repeat my order 3 times. Next while I was waiting another lady came in to complaint about her order the night before. So on the way home I grabbed a couple of the "extra crispy" fries I had ordered but instead I grabbed limp cold rubbery fries. I called to let the manager know as she had just had a complaint. I was not going to drive back across 287 and fight traffic over a few french fries. We get home to find a cold hamburger and steak sandwich. I had to put more mayo as my steak sandwich looked so dry then the pinch of lettuce made me laugh. My husband opened his hamburger to the same pinch of lettuce, even less onion, and so said it was so dry he almost couldn't eat it. Now on a good note the coke was good. This is one place I will never go back to. Horrible!! I took a picture of my food but can't post it. 🤔
LM
lara messerich
Feb 21, 2026
2.0
almost never gets the order correct and forgets something
MW
M water_moon
Dec 21, 2025
5.0
The food was good and not too pricy. Workers were nice and fast enough. The resturant itself is showing lots of wear (loose bench, and wobbly table) the ladies' restroom was questionable- one of the toilet seats was missing chunks and the floor was stickier than a movie theather. But over all a good food stop on a drive.
AJ
Angela Johnston
Dec 21, 2025
1.0
Went to Waxahachie location yesterday and they were already closed before 8pm. How do you close before 8pm on a Saturday on beautiful 80 degree day!!!
KW
Kaylie Weathers
Dec 20, 2025
1.0
Unwelcoming, employee seemed annoyed with me even being there. They made me go grab my own order from behind the counter. When I went to go grab it, there was a huge roach on my cup. It was crawling off the cup onto the tray, I was disgusted. I couldn't even bring myself to eat the food I ordered.
Dairy Queen is located at 1226 U.S. 287 Bypass, Waxahachie, TX 75165.
What are the regular business hours for Dairy Queen in Waxahachie?
Dairy Queen is open Monday through Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.
How can I place an order for pickup at Dairy Queen in Waxahachie?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/42402/.
Is there a mobile app to get exclusive deals for Dairy Queen in Texas?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What types of food does Dairy Queen in Waxahachie offer?
Dairy Queen is categorized as a Fast Food Restaurant and Ice Cream Shop, offering a variety of fast food and ice cream treats.
What is the phone number to contact Dairy Queen in Waxahachie?
You can contact Dairy Queen by phone at +1 214-903-7755.
Are there any tire and automotive service centers near Dairy Queen?
Yes, Discount Tire, Discount Tire Store - Waxahachie, TX, Christian Brothers Automotive, and Ellis County Customs are nearby for tire and automotive services.
What dining options are available near Dairy Queen in Waxahachie?
Nearby dining options include Twisted Tenders (chicken restaurant), Logan's Roadhouse (steakhouse and American cuisine), and Ohana (Japanese sushi restaurant).
Can I find retail shopping close to Dairy Queen in Waxahachie?
Yes, Verizon Wireless and Best Buy stores are nearby, offering electronics and mobile phone products.
What notable landmarks or accommodations are near Dairy Queen?
Hunter's Cove Apartments and Hunters Cove are nearby landmarks and accommodation options you might consider before or after your visit to Dairy Queen.
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