El Pollo Loco - Closed

4.0
255 reviews
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Business Details

7900 Denton Hwy, Watauga, TX
76148, United States
(817) 764-2247
https://restaurants.elpolloloco.com/tx/watauga/7900-denton-hwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again Long Description: While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco - Closed
7900 Denton Hwy, Watauga, TX
76148, United States

Hours

Reviews

4.0
255 reviews
5 stars
156
4 stars
33
3 stars
16
2 stars
9
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

Feedback on food quality was mixed; while some enjoyed the fresh and flavorful options, others reported issues with dry chicken and bland flavors.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary food preparation practices.

Management Changes

Customers expressed disappointment over recent management changes, noting a negative impact on the atmosphere and service.

Pricing

Some customers felt the food was overpriced for the portion sizes and quality received.
  • WS
    William Salinas
    Dec 11, 2025
    1.0
    We are saddened to find out that the manager and more then half of the staff that used to take care of us will no longer be taking care of us. We went to this store once if not twice a week and now we will not be returning. The way that we felt when we walked in has completely changed. The energy the atmosphere is just not the same anymore. They’re was an awkward incident that happened with the new management and a man in a wheel chair, cops were called, didn’t rub me the right way. The staff that we recognize seemed off and scared to speak to us. It was all just weird. Not sure what manager or leaders went in and changed things, but I am 100% sure that others will feel the same and this store will not last and close like they did before. I feel bad for the staff and management afectes by this change. Especially during this time of year. New management should be ashamed of themselves. Yall should not be going to this location anymore.
  • SD
    Serena Durham
    Dec 10, 2025
    5.0
    Love everything ☺️ Sauces the Yummiest, And the best Churros
  • LL
    Lonny Landry
    Oct 22, 2025
    5.0
    Awesome Mexican chicken place. Food and salsa always taste so fresh. Cheap too.
  • MA
    mary alfaro
    Oct 4, 2025
    2.0
    The chiken was burn , and it seems was left overs in salsa verde quesadillas... Mmm and they forgot to give me salsa...and then I ask ..it was unflavor and not salt.
  • NL
    Nykky Lopez
    Sep 24, 2025
    5.0
    I would just like to thank the manager there tonight she was such a kind lady. Thank you for fixing my pollo bowl order ! I was having a hard day today , the service here truly made my day better ! Thank you
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Frequently Asked Questions About El Pollo Loco - Closed

What are the weekly operating hours of El Pollo Loco in Watauga, TX?

El Pollo Loco is open every day from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco in Watauga offers delivery services.