Brand Certified
El Pollo Loco - Closed
4.0(254 reviews)
Certified by El Pollo Loco - Closed • Mar 01, 2026
Business Details
7900 Denton Hwy, Watauga, TX
76148, United States
Certified by El Pollo Loco - Closed • Mar 01, 2026
(817) 764-2247
Certified by El Pollo Loco - Closed • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/watauga/7900-denton-hwy
Certified by El Pollo Loco - Closed • Mar 01, 2026
About
Certified by El Pollo Loco - Closed • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again
Long Description: While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco - Closed • Mar 01, 2026
Hours
Certified by El Pollo Loco - Closed • Mar 01, 2026
Reviews
4.0
254 reviews
5 stars
155
4 stars
33
3 stars
16
2 stars
9
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of managers providing excellent service.
Food Quality
Feedback on food quality was mixed; while some enjoyed the fresh and flavorful options, others reported issues with dry chicken and bland flavors.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary food preparation practices.
Order Accuracy
There were multiple complaints regarding incorrect orders and missing items, leading to customer dissatisfaction.
Atmosphere
Changes in management and staff led to a negative shift in the restaurant's atmosphere, affecting customer loyalty.
- WSWilliam SalinasDec 11, 20251.0We are saddened to find out that the manager and more then half of the staff that used to take care of us will no longer be taking care of us. We went to this store once if not twice a week and now we will not be returning. The way that we felt when we walked in has completely changed. The energy the atmosphere is just not the same anymore. They’re was an awkward incident that happened with the new management and a man in a wheel chair, cops were called, didn’t rub me the right way. The staff that we recognize seemed off and scared to speak to us. It was all just weird. Not sure what manager or leaders went in and changed things, but I am 100% sure that others will feel the same and this store will not last and close like they did before. I feel bad for the staff and management afectes by this change. Especially during this time of year. New management should be ashamed of themselves. Yall should not be going to this location anymore.
- SDSerena DurhamDec 10, 20255.0Love everything ☺️ Sauces the Yummiest, And the best Churros
- LLLonny LandryOct 22, 20255.0Awesome Mexican chicken place. Food and salsa always taste so fresh. Cheap too.
- MAmary alfaroOct 4, 20252.0The chiken was burn , and it seems was left overs in salsa verde quesadillas... Mmm and they forgot to give me salsa...and then I ask ..it was unflavor and not salt.
- NLNykky LopezSep 24, 20255.0I would just like to thank the manager there tonight she was such a kind lady. Thank you for fixing my pollo bowl order ! I was having a hard day today , the service here truly made my day better ! Thank you
Frequently Asked Questions About El Pollo Loco - Closed
What are the weekly operating hours of El Pollo Loco in Watauga, TX?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Watauga offers delivery services.
Can I place an order online for pickup or delivery?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in Mexican food with a focus on fire-grilled chicken and handmade sides.
What payment options are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering for events?
Yes, catering services are available at this location.
Is there free Wi-Fi available at El Pollo Loco?
Yes, the restaurant offers free Wi-Fi to customers.
How can I get to El Pollo Loco if I'm visiting the nearby Watauga Town Crossing?
El Pollo Loco is a short drive from Watauga Town Crossing, making it convenient to stop by for a meal after shopping or gaming at GameStop there.
Are there any nearby pet stores close to El Pollo Loco if I need pet supplies?
Yes, Petco and Just Food for Dogs are nearby pet stores where you can find pet supplies and food after dining at El Pollo Loco.
What automotive services are available near El Pollo Loco?
Nearby, you can find Kwik Kar Lube & Tune, Kwik Kar Wash, and Firestone Complete Auto Care for oil changes, car washes, and repairs.
Brand Certified Facts from El Pollo Loco - Closed
This information is certified by El Pollo Loco - Closed and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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