Chipotle Watauga is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including cold meals, inconsistent portions, and stale ingredients.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Portion Sizes
Numerous customers expressed dissatisfaction with portion sizes, describing them as stingy or inadequate for the price.
Online Orders
There were consistent complaints about online orders being incorrect or not ready on time, leading to frustration among customers.
Overall Experience
While some customers had positive experiences, many reviews indicated a decline in overall satisfaction with this location compared to previous visits.
MC
Michaela Cardinal
Nov 13, 2025
1.0
I am pretty much to the point of never eating here again. It's like 1/10 times you will order and your food turns out correct and decent quality.
Chipotle basically does nothing to help when issues arise. I had many many many recent meals with issues and all they did was give me one free entree after having to throw away two meals because the rice is undercooked (this has happened multiple times here)
I can't even say I blame the workers at this point because the last time I went inside this location it reeked of mildew and when I looked at the vents there was what appeared to be mold growth in the ceiling around the vents.
Maybe they should just condemn the building at this point and call it a day.
Very sad because when they get it right Chipotle can be very good but it's just gone so downhill with the corporation.
JC
J Carranza
Nov 10, 2025
2.0
The portions continue to get smaller and smaller as the prices get higher and higher. The quality of the food and the staff are good, but for these prices I would expect more than just a half filled bowl.
KM
Ki McCrary
Nov 7, 2025
1.0
I always go into chipotle and order the same kids meal for my son and today I was charged for the sides/toppings. Yes CHARGED and the guy told me it’s depends on the General Manager on duty if we charge for them or not.Very Rude and unprofessional service and had an attitude because I asked when did this start. Also, google says the toppings are free but @ this location the GM picks and choose when to charge and not charge… Thats my last time going into this location.
AH
april horton
Oct 29, 2025
3.0
First time here or ever with chipotle. The food was flavorful, however, everything was cold? Im not sure if that is how it is supposed to be served, just not my style. The queso was room temp? half the chips were chewy, and it already was a pretty small bag for a 8$ bowl of queso. I felt rushed to pick what I wanted and just get thru the line. Also,thought it was weird i wasnt allowed to mix soft and crunchy taco option, had to all be the same, haha!local taco truck seems better. Not the workers fault, so dont blame them, just the chipotle style and culture from what I experienced.
BB
Bri7
Oct 27, 2025
1.0
I have been to Chipotle multiple times, especially a couple years ago. However the food has gotten unbelievably worse, not to mention the way the pricing is through Uber Eats is ridiculous. Forces you select the "Extra portion" if you want steak, which is a $7 up-charge, and even then you don't receive an extra portioning of steak! It's pretty much the same as a regular serving. Ontop of that all I got for cheese was a measly half pinch, and the rice might as well had been a thin sheet on the bottom. I remember opening the top of the burrito bowl and having to not drop things while I mixed it around. Whats possibly worse is the lack of carefulness when preparing the food- Sure a single bean being in the bowl isn't a big deal nor is a huge chunk of onion that was not cut right, but the fact I found a top of an avocado is good enough reason to be quitting getting Chipotle entirely in my future and possibly including all guacamole too. Anyone could have easily choked on that piece, and the worse part is it was completely hidden due to the guacamole. I strongly would recommend just making your own bowl at home where you know you wont choke on an avocado part or, in my case, spend $31 (not including tip) just to get 75% of the food you paid for, and a health hazard on top of that.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Watauga serve?
Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Watauga?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Watauga offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Watauga?
It is located at 7604 Denton Hwy, near Office Depot and Petsmart in Watauga, TX 76148.
Can I order Chipotle Mexican Grill food online for the Watauga location?
Yes, you can order online through their website or via the Chipotle app for quick and easy ordering.
Does Chipotle Mexican Grill in Watauga offer a rewards program?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is the Chipotle Mexican Grill in Watauga LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers and supports inclusivity.
What popular stores are located near Chipotle Mexican Grill in Watauga?
Nearby stores include GameStop, Zales Outlet, PetSmart, and Cost Plus World Market, perfect for shopping before or after your meal.
Are there any beauty and spa services near Chipotle Mexican Grill in Watauga?
Yes, customers can visit nearby salons and spas such as Browtique Threading & Spa, Beauty Brands Salon Spa Superstore, Dream Nails Spa, and Sierra Lash Co.
What other dining options are near Chipotle Mexican Grill in Watauga?
Nearby food options include Jersey Mike's Subs and Cold Stone Creamery for varied meal and dessert choices around your visit.