Caribou Coffee

Reviews

• ML

  Marcia De Leon

  1 day ago
  1.0
  I went this morning to grab a coffee for the first time at a Caribou Coffee and upon arrival, I got into the far right lane only to see cones at the very end of the lane therefore needing to swing over to the left lane. These cones were not visible at the entry of the drive thru. I also did not see that we needed to order at the speaker box as it was my first time visiting this coffee shop and I thought it was like the other drive thrus nowadays where we order with someone outside or at the window. When I go up to the window, the barista said "you skipped our speaker box and hit the curb." I laughed thinking he was being funny and apologized and asked if I could just order with him there. He said no and that I needed to return to the speaker box. There was no one in line, no one at the pick up window, no customers whatsoever. I asked him again and he said "no you have to swing around." At that point, I left. I didn't see why he couldn't take my order at the window and instead of greeting me explaining "next time just make sure you order at the speaker box" he requested I go around. I kept driving down the road and saw a 151 coffee less than a block down, which I've had in other areas before and is great, with at least 15 cars in their line. I decided to stop there instead. I can't judge Caribou on food and coffee, but if I had to choose due to customer service, I would definitely go elsewhere. I'd rather wait in a 15 car line than go there where it's clearly empty and not busy for a reason.
• AA

  Arlene

  3 days ago
  5.0
  Went here for the first time didn't know what to get and the barista was nice enough to help me find a drink i would like and I did ! It was great, great price and such a great atmosphere would definitely be coming back for some more coffee or trying new drinks 💓💓☕️
• TC

  Taylor Clift

  Feb 18, 2026
  3.0
  Caribou coffee is supreme but customer service is very much lacking at this location. I will save my caribou visits for when I’m in the twin cities.
• NR

  Noelle Roberts

  Feb 12, 2026
  1.0
  Worst customer service ever!!! We were trying to ask our daughter what she wanted and the guy named Evan I believe was rushing us even though there was no cars behind us and it was clearly slow. He said “are yall gonna order or not” rudely and when my husband was trying to order his drink he wouldn’t let him talk and kept saying repeatedly “Is that a large, is that a large, is that a large” all hostile. And just had the worst attitude I have ever seen and I am a manager at a hair salon in Keller and I have never talked to my clients like that for no reason. Even my husband is a shop manager and deals with crazies and was shocked by how this guy was talking to us. I get customer service is not easy, but being unnecessarily rude for no reason to customers is ridiculous. If he hates being a barista and don’t want to talk to people then work a warehouse job.
• CS

  Carrie Smith

  Jan 23, 2026
  5.0
  Ok first of all I am a coffee fanatic. So hear me out. I am a dutch bros girl every morning dutch bros. However this afternoon I wanted a hot coffee afternoon treat 😋. So I said " let's try this place" ( looking over at my dog knowing he knew we were on our way to get pup cup👀) the menu looked amazing the food the drinks so many choices hard to chose from. I picked the campfire mocha. I had a dark chocolate covered coffee bean on top of my cup 👁👄👁 " oh wow thats nice!!!" Took a sip and about fell over. That sip was like fireworks on a fall night with me wrapped in my lovers arms! So good delicious perfect temp. I actually never had a coffee drink make me almost hit a curb from sure heavenly excitement 🙃. I am glad I stopped! Also the dude working at the window was so friendly and had a very sweet attitude about him. It was an overall great first time. I cant wait to go back once this icy snowy weekend is over. Also my dog Steven demolished his pup cup. Here is a pic of the aftermath 🤣