Chipotle Mexican Grill

Reviews

• DM

  Daniel Murphy

  4 days ago
  2.0
  Waited over 45 mins for my pick up order to be done once. Food was good but service can be slow sometimes especially if you order thru the app.
• ZZ

  zanzoon zanzoon

  Apr 20, 2026
  1.0
  Subject: Formal Complaint Regarding Unprofessional Service and Inconsistent Policy at Your Branch Dear Chipotle Customer Service, I am writing to formally file a serious complaint regarding my repeated negative experiences at one of your locations. I am a loyal and regular customer of Chipotle and frequently visit different branches where I consistently order a quesadilla and am charged accordingly without any issues. However, at this specific branch, I have repeatedly been told that I am not allowed to order a quesadilla alone and must purchase a full meal instead. This is completely inconsistent with the standard service I receive at other Chipotle locations, and it feels like an unnecessary and unfair restriction being imposed only at this branch, despite me clearly communicating my order each time. In addition, I would like to formally address the extremely unprofessional and rude behavior of one of the employees working at this location. On multiple occasions, her attitude has been dismissive and disrespectful. Today, she spoke to me and my sister in a very inappropriate manner, telling us “hurry up, people are waiting behind you,” in a rude and rushed tone that made us feel unwelcome and disrespected as customers. When we asked for white rice, we were told it would take approximately 30 minutes to prepare, without any apology, explanation, or basic customer service courtesy. The response was delivered in a careless and unacceptable manner, which reflects poorly on the standards expected from a well-known brand like Chipotle. As someone who also works in the restaurant industry, I fully understand operational pressure and customer flow. However, professionalism, respect, and proper communication are non-negotiable. When items are unavailable or delayed, customers should be informed politely, with apologies and alternatives offered—not spoken to in a dismissive or rude way. I would also like to emphasize that I felt the overall treatment at this location was unfair and unwelcoming. I am now questioning whether this behavior is being tolerated within your staff, and whether there is proper supervision and training in place at this branch. Furthermore, I cannot ignore the concern that customer treatment should never vary based on appearance, background, or assumptions. Every customer deserves equal respect and service regardless of who they are. Unfortunately, my experience did not reflect that standard. I am requesting a formal review of this matter, including the staff behavior and the inconsistent ordering policy being applied at this location compared to other Chipotle branches. I also strongly recommend retraining staff on customer service expectations and respectful communication. I hope this issue will be taken seriously, as I continue to choose Chipotle due to its reputation
• IR

  I Rome

  Apr 16, 2026
  1.0
  Never have anything ready, no rice no beans, always out. The manager is VERY rude to her employees, o guidance. You can tell they’re already struggling with staff- turnover is there for a reason. As a customer it’s sad to see her treat them like this.
• GB

  Green Bean

  Apr 12, 2026
  1.0
  If I could give zero stars, I would I came in with my family, the other day, The store was in complete, utter disarray, and the short heavier set Lady, who seem to be a Manager,was extremely rude to both her employees and customers. and the food was mediocre at best is not chipotle, quality, meet, always super tough, portions stingy, and the store always seems to be dirty.
• II

  Isaac

  Apr 6, 2026
  1.0
  I went in for a steak bowl, and the team was out of steak. They asked if I would wait for them to cut up some fresh steak while I finished ordering the rest of my bowl, which I was more than happy to. I had to ask for more rice, more lettuce, more salsa, and more shredded cheese twice. The employees were pinching the ingredients and putting barely anything in my bowl, sometimes taking ingredients back out of my bowl as if they had given me "too much". They then added some steak in while I wasn't looking and rang me up. When I got home, the bowl had an appalling total of 9 pieces of steak. I went ahead and, for fun, weighed it on a scale, and the steak totaled out to be 2.5 ounces. I reached out to customer support for over half an hour with their AI agent before being put on with a live agent, who took another 30 minutes to tell me they wouldn't do anything and to have a burrito-tastic day. Chipotle has always been bad, but this was the worst customer service I've ever experienced from a company or location, by far. I will not be returning and will not be getting Chipotle past this point.

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