Wingstop

3.6
982 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Waco New Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
111 S New Rd, Waco, TX
76710, United States

Hours

Reviews

3.6
982 reviews
5 stars
439
4 stars
174
3 stars
94
2 stars
51
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several specific complaints about staff attitudes and lack of professionalism.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and long wait times, leading to frustration among customers.

Food Quality

While some customers praised the food when fresh, there were multiple complaints about food being cold, overcooked, or not prepared as requested.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with unclean tables and a general lack of maintenance.

Staff Performance

Some employees received positive feedback for their friendliness and efficiency, particularly during busy times, but this was inconsistent.
  • RR
    Rasiel Rol Ramos
    Jan 4, 2026
    1.0
    No lo recomiendo, demoran una eternidad para una orden y a nadie le interesa. Mantente alejado de este lugar.
  • HF
    Hugo Felix
    Dec 29, 2025
    5.0
    Calvin was great took my order and was very nice and respectful I’m coming back just for him
  • AA
    Ashlee Alaniz
    Dec 27, 2025
    2.0
    I place 2 orders a minimum of once a month from this same location. The orders are well over $300. I normally don’t have issues except today! I walk in for 11:45 order, around 11:35. And the RUDE lady at the front wants to get mad at me because i placed 2 big orders. In her words “ they are no where near to be done” i said for a 11:45 pick up time? I placed the order before yall even opened today! She says “that’s not my problem. You should have called and told us you placed the order. We don’t know till 15 minutes before your pick up time.” I stated i didn’t know that and no one ever told me. And she just starred at me. So i sat down and I’m waiting patiently from our order, but there was no need for her to be so rude to me.
  • JM
    John Moore
    Dec 21, 2025
    1.0
    My wife, daughter, and I visited this Wingstop today around 4:00 PM. We placed our order online, arrived, and the food was ready on time, which I appreciated. Unfortunately, the customer service was extremely poor and overshadowed the entire experience. The lady at the counter appeared as if she did not want to be there. She read the order very quietly, to the point where it was difficult to hear her, and she asked for my first and last name with very little effort or engagement. There was no eye contact while she was reading the order or throughout the interaction, which made the experience feel cold and unwelcoming. One of our orders came with a drink, while the other two did not because we planned to drink water. When I asked for a water cup, I was told they “don’t sell water,” which honestly didn’t make sense. Because of that, we ended up purchasing two drink cups even though we didn’t want soda. At the very least, water cups or bottled water should be available. As we were finishing our meal, I asked where to put our trash since everything was in one large bag. I was told I could walk around and put it in the large trash can. I had no issue doing so, but it would have been a great opportunity for basic customer service, such as offering to take it for us. The food itself was good, and the bathrooms were clean. However, the dining area looked dirty and not well maintained. That said, the biggest issue by far is the customer service. I understand that everyone can have an off day, but this experience is part of a repeating pattern that seems to be getting worse each time we visit. It often feels like you’re inconveniencing the staff just by being there. This was our sixth visit to this location, and because the customer service continues to decline, this will be our last time coming here. Wingstop isn’t cheap, and I’d rather take my business elsewhere.
  • GD
    Gabby Davila
    Dec 7, 2025
    5.0
    We avoid eating in restraint all the time due to poor service and lack of cleanliness. Today we needed to eat inside and the service, food and atmoshphere of the restraint was amazing! We were greeted with a smile,kindness. The food came out quick! Such a good experience leaving us wanting to come inside at this location more often.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.