When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Waco New Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported poor and rude service, with several specific complaints about staff attitudes and lack of professionalism.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and long wait times, leading to frustration among customers.
Food Quality
While some customers praised the food when fresh, there were multiple complaints about food being cold, overcooked, or not prepared as requested.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with unclean tables and a general lack of maintenance.
Staff Performance
Some employees received positive feedback for their friendliness and efficiency, particularly during busy times, but this was inconsistent.
RR
Rasiel Rol Ramos
Jan 4, 2026
1.0
No lo recomiendo, demoran una eternidad para una orden y a nadie le interesa. Mantente alejado de este lugar.
HF
Hugo Felix
Dec 29, 2025
5.0
Calvin was great took my order and was very nice and respectful I’m coming back just for him
AA
Ashlee Alaniz
Dec 27, 2025
2.0
I place 2 orders a minimum of once a month from this same location. The orders are well over $300. I normally don’t have issues except today! I walk in for 11:45 order, around 11:35. And the RUDE lady at the front wants to get mad at me because i placed 2 big orders. In her words “ they are no where near to be done” i said for a 11:45 pick up time? I placed the order before yall even opened today! She says “that’s not my problem. You should have called and told us you placed the order. We don’t know till 15 minutes before your pick up time.” I stated i didn’t know that and no one ever told me. And she just starred at me. So i sat down and I’m waiting patiently from our order, but there was no need for her to be so rude to me.
JM
John Moore
Dec 21, 2025
1.0
My wife, daughter, and I visited this Wingstop today around 4:00 PM. We placed our order online, arrived, and the food was ready on time, which I appreciated.
Unfortunately, the customer service was extremely poor and overshadowed the entire experience.
The lady at the counter appeared as if she did not want to be there. She read the order very quietly, to the point where it was difficult to hear her, and she asked for my first and last name with very little effort or engagement. There was no eye contact while she was reading the order or throughout the interaction, which made the experience feel cold and unwelcoming.
One of our orders came with a drink, while the other two did not because we planned to drink water. When I asked for a water cup, I was told they “don’t sell water,” which honestly didn’t make sense. Because of that, we ended up purchasing two drink cups even though we didn’t want soda. At the very least, water cups or bottled water should be available.
As we were finishing our meal, I asked where to put our trash since everything was in one large bag. I was told I could walk around and put it in the large trash can. I had no issue doing so, but it would have been a great opportunity for basic customer service, such as offering to take it for us.
The food itself was good, and the bathrooms were clean. However, the dining area looked dirty and not well maintained. That said, the biggest issue by far is the customer service. I understand that everyone can have an off day, but this experience is part of a repeating pattern that seems to be getting worse each time we visit. It often feels like you’re inconveniencing the staff just by being there.
This was our sixth visit to this location, and because the customer service continues to decline, this will be our last time coming here. Wingstop isn’t cheap, and I’d rather take my business elsewhere.
GD
Gabby Davila
Dec 7, 2025
5.0
We avoid eating in restraint all the time due to poor service and lack of cleanliness. Today we needed to eat inside and the service, food and atmoshphere of the restraint was amazing! We were greeted with a smile,kindness. The food came out quick! Such a good experience leaving us wanting to come inside at this location more often.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors does Wingstop Waco New Rd offer?
Wingstop Waco New Rd offers classic, boneless wings, and tenders in over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Waco New Rd?
Wingstop Waco New Rd is open daily from 10:30 AM. Sunday to Thursday they close at midnight, while Friday and Saturday they close at 1:00 AM.
Does Wingstop Waco New Rd offer delivery and pickup services?
Yes, Wingstop Waco New Rd offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through available at Wingstop Waco New Rd?
No, Wingstop Waco New Rd does not have a drive-through service.
How can I order from Wingstop Waco New Rd online?
You can order online for carryout or delivery by visiting their official menu and order page at https://www.wingstop.com/location/wingstop-77-waco-tx-76710/menu.
What payment methods are accepted at Wingstop Waco New Rd?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop Waco New Rd located?
Wingstop Waco New Rd is located at 111 S New Rd, Waco, TX 76710, United States.
What are some nearby places to Wingstop Waco New Rd where I can relax or shop?
Nearby places include Luxor Nails & Spa for beauty services, Mattress1One for retail shopping, and Plato's Closet - Waco, TX for thrift clothing.
Are there other dining options near Wingstop Waco New Rd?
Yes, nearby restaurants include Peter Piper Pizza, The Egg & I Restaurants, Outback Steakhouse, LongHorn Steakhouse, and McDonald's.
If I want to get a manicure or other beauty treatments near Wingstop, where can I go?
Nearby nail salons and spas include Luxor Nails & Spa, Star Nails, and Regal Nails where you can get manicures and other beauty treatments.