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Wingstop

3.9
(442 reviews)

Business Details

1201 Hewitt Dr Ste 211A, Waco, TX
76712, United States
(254) 666-9440
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Waco Hewitt. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
1201 Hewitt Dr Ste 211A, Waco, TX
76712, United States

Hours

Reviews

3.9
442 reviews
5 stars
267
4 stars
41
3 stars
27
2 stars
17
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff, particularly highlighting the efforts of managers like Carolyn and Bonnie.

Food Quality

While some reviews noted delicious and fresh food, there were numerous complaints about cold, undercooked, or incorrect orders.

Wait Times

Customers frequently reported long wait times for food, both for in-store orders and online pickups, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food handling.
  • SB
    Summer Bell
    Feb 15, 2026
    1.0
    I recently had a very disappointing experience when calling in an order. I was told by an employee named Jamara that there would be a 45-minute wait and that the store was no longer allowing customers to order “all flats.” When I politely asked when that policy went into effect, he responded by saying “today” with an attitude that I found unprofessional and unnecessary. Because of the interaction, I decided to hang up and place my order online instead. When I arrived at the store to pick up my order, it was ready in only 9 minutes, which made the original 45-minute wait time even more confusing. I informed the manager on duty about how I was spoken to over the phone. Later, when I called back to get the manager’s name so I could file a complaint, the same employee repeatedly hung up on me. I was very taken back by the lack of professionalism and customer service throughout this experience. I believe customers should be treated with respect, and I hope this matter can be addressed appropriately.
  • JF
    Jamar Fisher
    Feb 14, 2026
    5.0
    Great experience with Hewitt dr. Wingstop. Great tasting chicken. The flavors are excellent. The customer service is awesome!
  • LL
    Lunechi Love
    Feb 14, 2026
    5.0
    Ms Caroline is the best!!!! She will make sure things are right.
  • PG
    patricio garcia
    Feb 8, 2026
    1.0
    Terrible management! We placed an order 3 days ago for 5:00pm pick up and waited over an hour at the store to still be missing items. Horribly managed.
  • AA
    Asv
    Feb 4, 2026
    5.0
    Megan took her time to ask about my day and showed she cared about the customers that she is waiting on. Made my day to know that customer service is valued here. Thank you Megan!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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