Wendy's

3.9
749 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1417 Hewitt Drive, Waco, TX
76712, United States

Hours

Reviews

3.9
749 reviews
5 stars
330
4 stars
179
3 stars
124
2 stars
45
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting a lack of hospitality and poor customer service.

Food Quality

Many reviews indicated issues with food freshness, including cold and stale items, incorrect orders, and missing items.

Pricing Concerns

Customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased significantly.

Order Accuracy

A recurring theme was the frequent mistakes in orders, including missing items and incorrect food preparation.

Cleanliness

Some customers praised the cleanliness of the location, while others noted unsanitary conditions.
  • SS
    someday sewer
    Nov 3, 2025
    3.0
    Slow service in drive through. Only stop if you have sime time to wait. Good value for the food though.
  • AT
    Angeles Torres
    Oct 10, 2025
    1.0
    Staff rude food was cold and stale my kids where so unhappy don't know what happen in the pass it's been great
  • AO
    Avianna O'Brien
    Oct 7, 2025
    1.0
    rude made us pay for our sauce and we got 3 meals , only gave us 1 sauce a piece girl bye.
  • JM
    J-Rod XD Mod
    Sep 8, 2025
    1.0
    High Prices & RUDE Drive-Thru Service: Been a Wendy's fan for years but it stopped today. What used to cost us hard working paycheck to paycheck people a fraction of what it cost now is out of hand. Not even their "biggiedeal" menu is cheap! nearly 5 bucks for a jr bacon cheeseburger???? when just 5 years ago it was a dollar?? Not to mention it seems to be nearly across the board these days the level of complete lack of hospitality or friendly service with fast food chains everywhere, but this particular one in Hewitt TX is horrendous. Drive thru "young lady" never once said anything other than stating the price, promptly slamming the window shut, then once she gave me my bag, SLAM shut the window again, while I was left waiting for over a minute or 2 on simply asking for Ketchup which they don't give you anymore you have to ask, so why shut the window if you expect us to ask? Today was my last wendy's meal for a lonnnnng time until I read or hear things change for them which I doubt ever will. see ya Wendy's it was not so fun.
  • KD
    Kim Davis
    Sep 5, 2025
    1.0
    Horrible experience, I order for 3 people. Get told it’s $47, pull up pay, get my food, leave, get home and the taco salad is missing. Drive all the way back to ask why it’s missing for this lady to tell me “well we don’t have chilli” no one told me that…. She goes oh well they were supposed to. So I ask okay so can I order food. I asked for a spicy chicken sandwich no may add cheese - she asks ketchup and cheese only? I said no add ketchup and cheese. She says do you want lettuce and tomato. I say yes. Get to the window they take my card I pay, they tell me to move forward- wait 5 minutes slowly walks to my car to bring me the food. No tomato or lettuce, go inside to get it fixed no one at the counter, had to wave my arms in front of the guys face and say hello sir 4x as he swept in front of me. I explain the issue 2x he stands their aimlessly, lady comes out I explain to her 2x, she says you said ketchup and cheese only, I repeat my conversation with her back to her again. She says “oh”. Fries are stale, and cold. Funny thing is I’ve worked at this exact Wendy’s 10 years ago, and this is not Wendy’s standards or policy. Not one person offered to make it right when I spent 40 minutes driving back and forth after I can’t sit down and eat with my family because my food was the only thing missing.

Frequently Asked Questions About Wendy's

Is Hewitt Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.