Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude and unhelpful staff, with many experiences highlighting a lack of hospitality and poor customer service.
Food Quality
Many reviews indicated issues with food freshness, including cold and stale items, incorrect orders, and missing items.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased significantly.
Order Accuracy
A recurring theme was the frequent mistakes in orders, including missing items and incorrect food preparation.
Cleanliness
Some customers praised the cleanliness of the location, while others noted unsanitary conditions.
SS
someday sewer
Nov 3, 2025
3.0
Slow service in drive through. Only stop if you have sime time to wait. Good value for the food though.
AT
Angeles Torres
Oct 10, 2025
1.0
Staff rude food was cold and stale my kids where so unhappy don't know what happen in the pass it's been great
AO
Avianna O'Brien
Oct 7, 2025
1.0
rude made us pay for our sauce and we got 3 meals , only gave us 1 sauce a piece girl bye.
JM
J-Rod XD Mod
Sep 8, 2025
1.0
High Prices & RUDE Drive-Thru Service:
Been a Wendy's fan for years but it stopped today. What used to cost us hard working paycheck to paycheck people a fraction of what it cost now is out of hand. Not even their "biggiedeal" menu is cheap! nearly 5 bucks for a jr bacon cheeseburger???? when just 5 years ago it was a dollar??
Not to mention it seems to be nearly across the board these days the level of complete lack of hospitality or friendly service with fast food chains everywhere, but this particular one in Hewitt TX is horrendous.
Drive thru "young lady" never once said anything other than stating the price, promptly slamming the window shut, then once she gave me my bag, SLAM shut the window again, while I was left waiting for over a minute or 2 on simply asking for Ketchup which they don't give you anymore you have to ask, so why shut the window if you expect us to ask? Today was my last wendy's meal for a lonnnnng time until I read or hear things change for them which I doubt ever will. see ya Wendy's it was not so fun.
KD
Kim Davis
Sep 5, 2025
1.0
Horrible experience, I order for 3 people. Get told it’s $47, pull up pay, get my food, leave, get home and the taco salad is missing. Drive all the way back to ask why it’s missing for this lady to tell me “well we don’t have chilli” no one told me that…. She goes oh well they were supposed to. So I ask okay so can I order food. I asked for a spicy chicken sandwich no may add cheese - she asks ketchup and cheese only? I said no add ketchup and cheese. She says do you want lettuce and tomato. I say yes. Get to the window they take my card I pay, they tell me to move forward- wait 5 minutes slowly walks to my car to bring me the food. No tomato or lettuce, go inside to get it fixed no one at the counter, had to wave my arms in front of the guys face and say hello sir 4x as he swept in front of me. I explain the issue 2x he stands their aimlessly, lady comes out I explain to her 2x, she says you said ketchup and cheese only, I repeat my conversation with her back to her again. She says “oh”. Fries are stale, and cold. Funny thing is I’ve worked at this exact Wendy’s 10 years ago, and this is not Wendy’s standards or policy. Not one person offered to make it right when I spent 40 minutes driving back and forth after I can’t sit down and eat with my family because my food was the only thing missing.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Waco, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Waco, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (254) 227-6493.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hewitt Wendy’s serve breakfast?
Yes, this Wendy’s location in Waco, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open from 6:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Waco, TX serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What meal services does Wendy's offer here?
This Wendy's serves breakfast, lunch, and dinner.
Can I place an order online or through a mobile app for this Wendy's?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app.
What payment options are accepted at this Wendy's location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is it possible to dine in or use the drive-thru at this Wendy's?
Yes, this location offers dine-in, a drive-thru, delivery where available, and takeout. However, curbside pickup is not available.
How can I provide feedback or contact this Wendy's location?
You can provide feedback via the Wendy’s Customer Care team on their contact page, call their general number at 888-624-8140, or reach the location directly at (254) 227-6493.
What are some nearby places I can visit before or after my meal at Wendy’s?
Nearby you can find several restaurants like Poppa Rollo's Pizza, Bush's Chicken, Wingstop, Raising Cane's, and Summer Palace Chinese Restaurant for varied dining options.
Are there convenient places for fuel or snacks near Wendy’s?
Yes, Shell and CEFCO Convenience Stores are close by, offering fuel, snacks, and even car wash services at CEFCO.
What nearby health and wellness options are available around this Wendy’s?
Close to Wendy's you can find NextCare Urgent Care, Central Texas Urgent Care, Freedom Nutrition cafes, and beauty salons like Nail Studio and Cuttin' Up Hair Salon.