At Wendy’s in Waco, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Waco, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and lack of urgency.
Food Quality
Several customers experienced issues with food quality, including cold items, incorrect orders, and food not being fresh.
Cleanliness
Feedback indicated inconsistent cleanliness, with some customers noting dirty tables and unsanitary conditions.
Management Issues
Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of responsiveness to complaints.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
BY
bruh yall-aint-real
Feb 20, 2026
1.0
girl at the driver thru was rude and mean taking my order at 11:50pm, made me forget to also get a frosty
SW
Shantae Washington
Feb 4, 2026
1.0
Poor customer service and management team.. They need employees that can manage the business properly and professionally.
GG
Gerardo Gonzales
Jan 25, 2026
4.0
Out of certain drinks at outside fountains.
CC
Courtney Chandler
Dec 17, 2025
1.0
The manager that works in the day time is very rude and disrespectful!!! I will never go back to this Wendy's again!!!
DW
Dee Willis
Nov 1, 2025
1.0
Wendy’s seriously needs to improve their customer service. The staff was completely unprofessional and showed no sense of urgency at all. I waited far longer than anyone should have for a simple order, and no one seemed to care or apologize for the delay. The employees were more focused on talking to each other than helping customers. It’s disappointing because Wendy’s food is usually good, but the lack of professionalism and urgency from the team made this a frustrating experience.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Waco, TX?
The drive-through is open Monday through Thursday and Sunday from 6:30 AM to 1:00 AM, and on Friday and Saturday from 6:30 AM to 2:00 AM.
Does this Wendy's location in Waco serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides through the app or website.
Is Wendy's delivery available at this Waco location?
Yes, delivery is available. You can check delivery options via the Wendy’s app or order.wendys.com by entering your address.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact Wendy's in Waco for feedback or questions?
You can contact Wendy’s Customer Care team via their contact page or at 888-624-8140. For direct contact, call the Waco location at (254) 362-3932.
Where is this Wendy's located in Waco?
This Wendy's is located at 811 South 5th, Waco, TX 76706, USA.
What other food options are near Wendy's at 811 South 5th in Waco?
Nearby restaurants include Taco Bell, McDonald's, Taco Bueno, Torchy's Tacos, CAVA, Jersey Mike's Subs, Hawaiian Bros Island Grill, Pie Five Pizza, and Long John Silver's, giving you a variety of dining choices in the area.
Are there convenient stores or gas stations near Wendy's in Waco?
Yes, nearby convenience stores and gas stations include 7-Eleven, Valero, Circle K, Corner Store, and Tetco, which can be handy for fueling up or quick shopping.
What nearby services can customers access close to Wendy's at 811 South 5th?
Nearby services include LibertyX Bitcoin ATM, The Exchange Network ATM, Western Union for money transfer, CVS Pharmacy for medical needs, and Office Depot Print & Copy for business services.
Does this Wendy's location offer dine-in and drive-thru options?
Yes, this Wendy’s location offers dine-in, drive-thru, takeout, and delivery services to meet your dining preferences.
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