Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Waco, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1400 N. Valley Mills Drive for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
1,486 reviews
5 stars
646
4 stars
349
3 stars
201
2 stars
80
1 star
210
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, unprofessional behavior from staff, and rude interactions.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Staff Attitude
Several customers noted that staff members, particularly managers, displayed unprofessional and disrespectful behavior, impacting the overall experience.
Inconsistency
The location has been described as hit or miss, with some customers experiencing good service while others faced significant delays and issues.
Cleanliness and Maintenance
Customers expressed concerns about the cleanliness of the location and the need for updates to equipment, such as the drive-thru intercom.
- ZLZach LawJan 4, 20261.0Christina was so rude we didn’t receive our sauces she came to look at our receipt and tells me she put it in the bag I told her she could look in our bag she precedes to tell me I took them out so I asked her to look back at the cameras from bagging my order because I need my sauce and she said now you get nothing either leave or I call Waco pd and leaves with my receipt the food was good minus the cheese-less pretzel
- BCBrittany CookDec 31, 20254.0Drive thru wait time was long
- EEEmilyDec 29, 20251.0This was the last time we will come here. The past 4 times they have messed up the order, food was cold, refused to put the sauces in the bag, and they have extremely rude customer service. It worth driving further for a different Sonic.
- JMJames MotonDec 15, 20251.0I've been here a couple times in the past week and both times the man at the drive-thru was very unprofessional. I am unsure if he is the manager. The 1st time I just ordered French toast sticks and there was no syrup or straw in the bag. The second time I ordered an ultimate breakfast burrito with everything on it. There was only egg and sausage. I am very disappointed in this location. This used to be a hot spot for a nice hangout. Now its just trashy and I dont want to go back
- KDKrys DyerDec 2, 20251.0The service at this Sonic is beyond terrible!!!! So unprofessional! I had to leave because of the time it was taking to get my drink and wrap. When I called to make sure they knew and ask about my refund, I was hung up on. I called back, surely that was an accident, nope. I was hung up on again! GO SOMEWHERE ELSE!!!