Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Waco, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5517 Bagby Avenue for the ultimate SONIC experience!
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others complained about old or poorly prepared items.
Customer Experience
Several reviews highlighted positive interactions with friendly staff, but many others noted a lack of responsiveness and poor management.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a significant issue with order accuracy.
JJ
John Wells Jr.
Dec 31, 2025
1.0
Went to this location on 12/31, around 2012 hours, wanted to order an iced coffee as I had a longish drive home and would appreciate the extra boost, when asking if the coffee was available as it was listed as a breakfast drink, the attendant at the drive thru speaker answered very snarkily that yes breakfast was served all day, my apologies some of us don't know the ins and outs of how a Sonic works. Wasn't asked what size I wanted so I clarified that I would like the biggest that they offered, once confirmed they told me the total and said pull up to second window, which is a very confusing order as apparently this location did not have a drive thru window just very unclear instructions on where to pick up your order, okay but where do I pay? And none of the staff inside seemed inclined to want to offer assistance or help as I say there looking confused, so I said fine you dont want my business then I'll just leave, which I proceeded to do, more fool on me as I should have read their poor reviews before trying to keep their fledgling business floating. Oh well there's enough Sonics everywhere what's one more closing, you'll only have yourselves to blame due to poor service and poor attitudes.
JE
Jason Elmore
Dec 19, 2025
1.0
12/19/25 2:50pm Orders pulled up waited and waited and waited 3 servers walking all around the outside. They served the cars behind me and all around me. 15 minutes and I just left took whaterburger 3 minutes to take my order and give it to me
BC
Brent Cummins
Dec 14, 2025
1.0
Got charged for a double sonic bacon pretzel smasher only received a regular smasher and no one will answer the phone to fix this. This is the 4th time they have messed up my order I will not be returning and will tell my friends and family to not return here either
KP
Kevin Poston
Dec 13, 2025
2.0
Sonic has went down hill over the last couple of years. Used to have good food. Last time i ate there will be the last. Worst chili dog ive ever had. Would not recommend!
DR
Daniel Roach
Dec 8, 2025
2.0
Was craving a frito chili cheese wrap after a long day at work to find out they were out of frito's. So I got a burger with onion rings. Got to the hotel and saw a clump of onions rings all stuck together and dark brown. Tasted like old nasty grease. Couldn't even eat them. Usually have a good experience at this location but not this time. Very disappointing.