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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Waco, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5517 Bagby Avenue for the ultimate SONIC experience!
Numerous customers reported long wait times, poor communication, and rude staff, leading to frustrating experiences.
Food Quality
Several reviews highlighted inconsistent food quality, including burnt items, incorrect orders, and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting quick service and friendly staff on occasion.
Management Concerns
Customers expressed dissatisfaction with management's handling of issues, including order mistakes and staff behavior.
CP
clarabelle prado
2 days ago
5.0
Shay gave me sweet and kind service, sucks that all their machines are down so there is not option for tip. Sonic better be compensating them for that, because their employees work hard with a smile on their face , example Shay.
LL
lana lol
Feb 12, 2026
2.0
Genuinely considered calling corporate to get my money back and the order was less than 2 dollars LOL. They said they didn’t get the check in (maybe it was a problem with the app or them IDK) but stared at us when we pulled into the pickup spot for 40 minutes until we finally pulled around to the drive thru to ask about our order. When we tried to ask one of the workers what was going on she just ignored us like we weren’t trying to get our order and go. Really irritating experience. Usually fine at this spot but I guess we caught them on a bad day cause YIKES!
KL
Karen Lawson
Feb 9, 2026
5.0
Great blt! My favorite!
BP
Brandon Panter
Jan 29, 2026
1.0
I went to Sonic today. I was looking through the window and there was an older lady sticking her bare hands in the cherries and limes and making drinks for everybody. Very unsanitary not wearing gloves.
LW
Lesley Williams
Jan 28, 2026
1.0
I ordered food today the burgers were burnt and hard, the onion rings were burnt, old and cold. Incalled the store to find out the phone doesn't work. I called the other Sonics in town to find out that store is not a part of the sonic franchise. I wasted $30 on trash so disappointed. Will continue to call. Shame shame shame!!!!
Part 2. I guess you can see the response from someone with sonic. So I tried to use the contact us email they asked me to use and of course it doesn't work. I tried calling the restaurant for 3 days after this review and one ever answers the phone. Shame shame shame!!!!