On The Border Mexican Grill & Cantina

3.9
1983 reviews
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Business Details

4320 W Waco Dr, Waco, TX
76710, United States
(254) 227-5040
https://www.ontheborder.com/locations/waco
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About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
4320 W Waco Dr, Waco, TX
76710, United States

Hours

Reviews

3.9
1,983 reviews
5 stars
943
4 stars
401
3 stars
269
2 stars
149
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some customers praising attentive staff while others report slow and inattentive service.

Food Quality

Food quality varies significantly; some dishes are enjoyed while others are criticized for being cold, bland, or poorly prepared.

Atmosphere

The atmosphere is described as average or lacking, with some customers noting issues like loud music or unwelcoming staff.

Staff Attitude

Staff attitude is mixed; some customers report friendly and helpful service, while others mention rude or unprofessional behavior.

Management Response

Management is noted for being responsive in some cases, addressing complaints and offering discounts, but there are also reports of poor management practices.
  • LS
    Lance Sparks
    Nov 16, 2025
    1.0
    Recent buyout by Papas Restaurants changed the chips queso and salsa. Poor change, last visit
  • JD
    Jacob Dobie
    Nov 12, 2025
    1.0
    The food was lukewarm but the server was great. I remember when on the border was the place to go and it’s sad to see how far it’s fallen. The best part of our meal was the fresh guac.
  • JW
    Jacqueline Warnell
    Nov 5, 2025
    1.0
    I’ve visited this restaurant twice. The first time my soup was served cold but the staff quickly replaced it with a hot delicious one. Great service and food that time. Unfortunately my second visit wasn’t as good. The soup was fine but the Firecracker Jalapeños were undercooked dough remained through the poppers. The Cheesecake Chimneys also didn’t match what was advertised. Even after the staff explained what they were supposed to be the dessert itself was not fried thoroughly and ended up being a heavy cream of blob. This place has a good reputation in Waco and can definitely make great food but lately it feels like the quality and consistency have slipped. Hoping they tighten things up because they clearly can do better.
  • MW
    Moneica Wilkie
    Oct 13, 2025
    5.0
    Business has been slow the last few Saturdays we've been there. But, we eat early. We have a hour drive home. It's definitely our go to on our Dams club runs. The management is amazing. We spoke to the manager. They are making great changes! And it shows!
  • MD
    Mysti Dawn
    Oct 1, 2025
    5.0
    We absolutely loved Luke!! He is such a sweet young man! He has amazing customer service!!! He greeted us with a smile and such a great attitude and personality! The food was so good nice and hot and Luke made sure our drinks stayed full! I hope we get Luke the next time we come in!
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Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations.

What are the regular opening hours of On The Border Mexican Grill & Cantina?

The restaurant is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.