McDonald's

2.9
1513 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
913 Hewitt Dr, Waco, TX
76712, United States

Hours

Reviews

2.9
1,513 reviews
5 stars
407
4 stars
231
3 stars
227
2 stars
166
1 star
482

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for mobile orders, with some experiencing waits of over 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive, particularly during busy hours.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and unkempt bathrooms.

Food Quality

There were complaints about food being served cold or improperly prepared, with some customers reporting raw meat in their orders.
  • TT
    TexasSingleShot Tex
    5 days ago
    3.0
    After I posted my last review this piticular McDonald's must have cleaned house and removed the bad actors. I see different faces and the food has done a complete turnaround.
  • SG
    Sweet Girl
    Jan 5, 2026
    2.0
    The food gets 1 star because everytime i go to eat in the morning their biscuits are always hard and crunchy. They need new cooks. Im not going back
  • JJ
    Jeremy Jackman
    Dec 20, 2025
    2.0
    Everytime i go you forget something. This time you forgot a large frie. But you finally got nugget sauce. Last time you forgot nugget sauce. Before that you turned my double quarter pounder into just a quarter pounder. Not to mention the great promo for grinch meals you never ever ever never have.
  • KC
    King of Kingdom FENCE AND CONSTRUCTION
    Dec 20, 2025
    1.0
    Today I went to McDonald's thinking. I'll get a wonderful good meal of warm potatoes and a burger that I really like enjoy. But the manager seems like she was in a bad mood the bad thing that I know Spanish and she was cussing her employees out and I believe her name was Maria and Betty. That McDonald's is horrible. I will never ever go there at all. How they mistreat their workers? I was hoping to get peace of mind and enjoying a good burger, but That's what happens when you hire employees, if they don't take pride of the logo.McDonald's mcdonald's is a family restaurant that.\n Lady and her sister, I believe cussed like a sailor.\n I don't know what McDonald is hiring. People like these.\n I remember back in the day when I was young. McDonald's used to be A wonderful place to be at, especially in the weekends for me and my wife and my kids to hear those cuts worse.That's not good
  • KK
    kasen
    Dec 4, 2025
    1.0
    Let me start off by saying ive had some great times at this McDonald's but today was absolutely horrible! To start off we waited in the drive through line for 1 HOUR! And they still got half of our order wrong. We asked for lettuce and tomatoes extra on one of there burgers that did not offer them. And it came with items we didnt order and didnt have the lettuce and tomatoes. That was okay but what really ticked me off is when we ordered two sweet teas with are orders, and when they came they tasted like BLACK COFFEE!!! I am not joking when I am saying it was the most disgusting thing I could taste instead of McDonald's usually good sweet tea. I am disturbed to know if it was McDonald's sweet tea maker? Or if the employees could not understand sweet tea from black coffee? Either way I will not be second guessing myself when I want to come here!!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 913 Hewitt Dr, Waco, TX?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's at 913 Hewitt Dr offers drive-thru service daily from 5:00 AM to 12:00 AM (midnight).