McDonald's

3.1
2132 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4330 Franklin Avenue, Waco, TX
76710, United States

Hours

Reviews

3.1
2,132 reviews
5 stars
618
4 stars
348
3 stars
389
2 stars
212
1 star
565

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned unsatisfactory food quality, including cold, undercooked, or improperly prepared items.

Cleanliness

Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and lack of effective leadership.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted good food quality on occasion.
  • RL
    Roseanna Lujan
    5 days ago
    5.0
    Customer service was excellent
  • LZ
    Lilette Zav
    Nov 9, 2025
    1.0
    Thank you this specific McDonald's. I haven't had a meal from this organization in months. Trying to enjoy a meal here is similar to having a wrapped Burger on the sidewalk. I could have showed myself out the door but go ahead, push away regular customers and make people feel not welcomed.
  • AB
    Amanda Belcher
    Nov 2, 2025
    2.0
    We don't visit often but in 3yrs if they give us our food at tge window it has been the wrong order but normally we have to pull to the 3rd window and wait. Last visit we waited 20mins for 1 chicken sandwich and an order of lg fries.
  • YA
    Yo Adriene
    Oct 28, 2025
    5.0
    So needed a tasty coffee!!!! Thanks y'all
  • RH
    Robbie Horn
    Oct 24, 2025
    1.0
    Horrible placed mobile order to find out you can't pick up upon arrival. Lobby locked with people inside drive thru all the way to the street and no way to cancel yet im charged for something that can't be provided. I will never go back to this mcdonalds the leadership needs to be fired immediately for allowing such to take place. Once again avoid this location

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4330 Franklin Avenue, Waco, TX?

McDonald's at 4330 Franklin Avenue in Waco, TX is open daily from 5:00 AM to midnight.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services daily from 5:00 AM to midnight, including same-day and no-contact delivery options.