Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Many customers reported issues with food quality, including cold, undercooked, or incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and restrooms, with some praising cleanliness while others found it filthy.
Order Accuracy
A significant number of customers experienced problems with incorrect orders and missing items.
Management Issues
Reviews indicated a lack of effective management, with complaints about unresponsive or dismissive managers.
ER
Elena Ryan
Feb 15, 2026
1.0
We visited this McDonald’s location today, and unfortunately the experience confirmed what many of the reviews already reflect. This location does not seem to have the same level of traffic as others nearby especially considering it sits right next to Chick-fil-A, whose parking lot is consistently wrapped with cars. The difference appears to come down to CUSTOMER SERVICE. Chick-fil-A is known for high-quality, consistent service, and that standard is noticeably lacking at this McDonald’s.
The main concern involves the manager at this location (pictured). On multiple occasions she has been rude and dismissive. Today, when I went through the drive-through, she mocked me over the microphone because she couldn’t hear me clearly. When I addressed it, she responded by saying, “Well, I’m the manager,” rather than attempting to resolve the issue professionally. She then stated she would “get someone else” and made no effort to assist further.
Customer service should be consistent and respectful toward every customer, regardless of who they are. A manager, in particular, should demonstrate professionalism, patience, and the ability to handle people well. Unfortunately, that standard was not met.
The one positive part of our visit was Ray. He stepped in, handled the situation with professionalism, and treated us with respect. From what I understand, he has been with McDonald’s for over a decade, and it shows. He resolved the issue efficiently and demonstrated the kind of leadership this location needs. Ray deserves recognition for his service and in my opinion, consideration for a General Manager role.
That concludes my feedback. I hope it leads to meaningful improvement.
JD
Jash D'Ascoli
Feb 13, 2026
5.0
Five out of five bathroom. I was blown away by the men’s restroom at this McDonald's, which was absolutely spotless and smelled fresher than a spring morning. The floors were immaculate, and everything was fully stocked—a true hidden sanctuary in a fast-paced environment. I haven’t seen a public restroom this well-maintained in years, deserving of a full five stars for cleanliness. The food was okay.
JM
James McFarland
Feb 13, 2026
1.0
Online it said open till ,12...at 10.47 they told me they just closed.. guess they just do what and when they want. Also noted that employees are parked in prime spots inc. handicapped.
RR
rhonda yoder resendez
Feb 12, 2026
1.0
$25.00 breakfast for two combos containing mcgriddle, absolutely no complenary syrup! I ask to speak to manager... Was told were all managers here.I left without any syrup. Never too return!
CC
Crystal
Feb 5, 2026
1.0
With a full line of cars ahead of us and a couple behind us, we were told that they could not help anymore customers. No explanation, no apology for the inconvenience, just nothing. We drove over to Burger King and was served with smiles! The other cars that were behind us followed. What a waste!
What are the operating hours of McDonald's at 4330 Franklin Avenue, Waco, TX?
McDonald's at 4330 Franklin Avenue in Waco, TX is open daily from 5:00 AM to midnight.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery services daily from 5:00 AM to midnight, including same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at this location has a drive-thru open every day from 5:00 AM to midnight for your convenience.
How can I order from McDonald's for pickup or delivery?
You can order online through the McDonald's App or via their delivery website at https://mcdonalds.order.online/business/-5579 for pickup or delivery.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html for you to explore before visiting or ordering.
What nearby places can I visit along with McDonald's at 4330 Franklin Avenue?
Nearby places include Murphy USA gas station, Chick-fil-A restaurant, and Walmart Pharmacy, which offer convenient options for fueling up, dining, or picking up prescriptions either before or after your meal at McDonald's.
Are there other fast food options near this McDonald's?
Yes, Chick-fil-A and Wingstop are nearby fast food restaurants where you can enjoy chicken dishes alongside your visit to McDonald's.
What shopping options are available near McDonald's at this location?
Walmart Waco - Franklin Ave, Walmart Grocery Pickup and Delivery, and Mattress1One are nearby retail stores and grocery options for your shopping needs.
Are there any services like computer repair or nail salons near this McDonald's?
Yes, Hourglass Computer Service offers IT and computer repairs, while Luxor Nails & Spa and Regal Nails provide nail and beauty services close to McDonald's.
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