Customer experiences with staff are inconsistent, with reports of rudeness and lack of attentiveness, though some employees are noted as friendly and helpful.
Food Quality
Food quality is hit or miss, with complaints about cold or improperly prepared items, while some customers praise the freshness and taste of certain menu items.
Cleanliness
The restaurant is generally reported as clean, but some customers noted areas for improvement, particularly outside.
Wait Times
Customers frequently mention long wait times, especially during busy periods, leading to frustration over service speed.
Customer Experience
Overall customer experiences vary widely, with some expressing loyalty and satisfaction, while others report significant dissatisfaction and a lack of proper service.
TJ
Tye Clark Jones
Oct 28, 2025
5.0
Great DQ! A++
GH
Grace Herrera
Oct 26, 2025
1.0
This is the second time we go through the drive thru to get ice cream and have a bad experience. 1st time the cashier with a bad attitude gave us a melted blizzard, like really!!! Tonight I order a med sundae get home not even 2 miles away, I go to take off the lid and its melted and made a big mess all over my kitchen. I hate to do this review because I have always loved Dairy Queen but the employees must not like theyre jobs. I hope they do better. Another things they should not get mad if a customer asks for the reciept. Please put attention to your reviews. "Managers"
DR
Don Rogers
Sep 28, 2025
4.0
The food is great everyone was pleasant but not the smartest bunch. I ordered a large meal to go with 3 small blizzards. I received the blizzards first in 95 degree weather. Come on folks make the blizzards last and at least put some kind of lid on it now it's melting while I wait for the food.
MM
Madison Mattoon
Sep 18, 2025
5.0
We love this DQ! Staff is always so kind and friendly, and welcoming! Pam is so sweet, and does a great job taking care of her customers. I will always go back to this location- it feels more like a family restaurant than a fast food chain.
BF
Brent Fleming
Aug 14, 2025
3.0
When we arrived, the woman taking our order was extremely rude, huffing and puffing multiple times — and this was just for an order for two people, nothing complicated. I was abruptly told “Wait!” several times, even though I was leaving what I felt was a reasonable pause between items to allow her to input them. I understand that some systems can be slow and require patience, but the attitude was completely unnecessary.
When we got to the window, I was handed a Blizzard from below the counter that was already melted and overflowing the cup. The clerk, Karen, actually laughed as she handed it to me along with a wad of napkins. I was too shocked to even respond. Next came a cone, also melting, which she accidentally dropped down the side of my truck. (Not concerned about the dropped cone, accidents happen)
While waiting for fresh ice cream and the rest of our food, I noticed several Blizzards and cones being shoved into a mini fridge under the counter, clearly pre-made for upcoming orders. I understand that drive-thru employees are timed and pressured to move orders quickly, but there has to be a balance! Handing customers melted desserts just to save 20 seconds, instead of making them fresh is not acceptable.
Dairy Queen is located at 1424 North New Road, Waco, TX 76710, United States.
What are the opening hours of Dairy Queen in Waco?
Dairy Queen is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.
Does Dairy Queen in Waco have a drive-through service?
Yes, Dairy Queen at this location offers a drive-through service for convenient ordering.
Can I order Dairy Queen online for pickup or delivery?
Yes, you can order online for pickup or delivery through their official order page.
Is Dairy Queen wheelchair accessible?
Yes, this Dairy Queen location has wheelchair accessible entrances, seating, parking, and restrooms.
Does Dairy Queen offer a children's menu?
Yes, Dairy Queen offers a children's menu to cater to younger guests.
Is Dairy Queen near any dining options where I can continue my outing?
Yes, nearby dining options include El Huarache Azteca and Memo's Taqueria, both offering Mexican and Tex-Mex cuisine for you to enjoy after your Dairy Queen visit.
What nearby places can I visit for beauty or spa services?
Near Dairy Queen, you can visit Laura's Nails and Mz Beauty Salon for nail, hair, and beauty services.
How can I handle financial transactions near Dairy Queen in Waco?
Nearby financial services include LibertyX Bitcoin ATM and The Exchange Network ATMs for convenient currency exchange and withdrawals.
Are there convenience stores near Dairy Queen for quick shopping?
Yes, there are several convenience stores nearby including Walgreens, Twice The Ice, Corner Store, and Circle K where you can shop and even get coffee or gas.