Feedback indicates inconsistent customer service, with some employees being friendly while others display rudeness and a lack of attentiveness.
Food Quality
Many customers reported issues with food quality, including cold or improperly prepared items, while others praised the taste and freshness of certain menu items.
Cleanliness
The restaurant is generally noted for being clean, although some customers mentioned areas needing attention.
Service Speed
Customers experienced long wait times for their orders, with some expressing frustration over slow service.
Drive-Thru Issues
Several reviews highlighted problems with the drive-thru experience, including incorrect orders and melted ice cream.
SR
Sandra Ruiz-Martinez
2 days ago
5.0
We want to give a Shout out to Kesha and Siera for such a great service to our Tyler High Soccer Team, Thank you for your hard work and dedication to your customers. Tyler, Tx Team
KD
Kenneth Davis
Dec 18, 2025
5.0
Nothing like a dairy Queen burger
XX
XD DASHY XD
Dec 9, 2025
1.0
Locked doors around 9:00pm they aren’t even closed yet
TJ
Tye Clark Jones
Oct 28, 2025
5.0
Great DQ! A++
GH
Grace Herrera
Oct 26, 2025
1.0
This is the second time we go through the drive thru to get ice cream and have a bad experience. 1st time the cashier with a bad attitude gave us a melted blizzard, like really!!! Tonight I order a med sundae get home not even 2 miles away, I go to take off the lid and its melted and made a big mess all over my kitchen. I hate to do this review because I have always loved Dairy Queen but the employees must not like theyre jobs. I hope they do better. Another things they should not get mad if a customer asks for the reciept. Please put attention to your reviews. "Managers"
Dairy Queen is located at 1424 North New Road, Waco, TX 76710, United States.
What are the opening hours of Dairy Queen in Waco?
Dairy Queen is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.
Does Dairy Queen in Waco have a drive-through service?
Yes, Dairy Queen at this location offers a drive-through service for convenient ordering.
Can I order Dairy Queen online for pickup or delivery?
Yes, you can order online for pickup or delivery through their official order page.
Is Dairy Queen wheelchair accessible?
Yes, this Dairy Queen location has wheelchair accessible entrances, seating, parking, and restrooms.
Does Dairy Queen offer a children's menu?
Yes, Dairy Queen offers a children's menu to cater to younger guests.
Is Dairy Queen near any dining options where I can continue my outing?
Yes, nearby dining options include El Huarache Azteca and Memo's Taqueria, both offering Mexican and Tex-Mex cuisine for you to enjoy after your Dairy Queen visit.
What nearby places can I visit for beauty or spa services?
Near Dairy Queen, you can visit Laura's Nails and Mz Beauty Salon for nail, hair, and beauty services.
How can I handle financial transactions near Dairy Queen in Waco?
Nearby financial services include LibertyX Bitcoin ATM and The Exchange Network ATMs for convenient currency exchange and withdrawals.
Are there convenience stores near Dairy Queen for quick shopping?
Yes, there are several convenience stores nearby including Walgreens, Twice The Ice, Corner Store, and Circle K where you can shop and even get coffee or gas.