Chipotle Mexican Grill

Reviews

• KK

  Kaden

  4 days ago
  1.0
  This location has unfortunately gone downhill recently. From my experience tonight, the core issue seems to stem from management and staff accountability. I placed an online order that was estimated to be ready within 10 minutes. I arrived about five minutes after the scheduled pickup time and checked at the online order station, where I was told my food was “still being made.” Over the next several minutes, I watched multiple other online customers arrive and receive their orders while mine remained unaddressed. After about five minutes of waiting, I looked to see whether my order was actually being prepared, and it appeared it had not been started. I brought this to the attention of the same employees, but another five minutes passed with no clear response or ownership of the issue. At that point, I left and contacted customer service, though I have yet to receive a response. I decided to go back inside to either pick up my food or request a refund. Twenty-five minutes after placing the order, it was still not ready. I was told they were “cutting up the chicken,” but it seemed coincidental that my order finally received attention only after the manager came to the front. What was particularly concerning was observing an employee in the back quickly prepare an order for someone who had not yet paid, sending him off with unprofessional language. It was frustrating to see how efficiently service could be provided in that situation while my paid order was repeatedly overlooked. I have never had issues at this location before, but recently the level of service and professionalism has noticeably declined. I understand staffing challenges are real, but the lack of accountability and customer care I experienced tonight should not go unnoticed.
• JS

  Jenny Shi

  4 days ago
  1.0
  Placed a confirmed pickup order today for around 9 PM, and waited nearly 45 minutes and still did not get my order. The workers were not telling me why my order was not being made, even though I had asked at least four times and they showed me that my name was in line for an order. I sat there and watched them make dozens of other orders but did not ever see them making mine. The line was almost nearly empty at one point and I still did not see my bowl being made, and when I asked about the status of my bowl and why it wasn't being made, the worker that I asked just ignored me.
• AA

  Alyssa

  5 days ago
  1.0
  I live almost 40 minutes away, I don’t get chipoltle often because they’ve gone down hill and are quite expensive. I get home and go to eat my food and none of my requested topping are there. I AM FUMING. I work in food service I can excuse some thing but you can’t tell me that this wasn’t just pure laziness.
• VO

  Vanessia Owens

  Feb 19, 2026
  1.0
  The workers doesn't greet you. This was the 2nd time that I was overcharged. The tables were all dirty. I had to clean off my own table where I sat. The counter top at the cashier was very nasty, smeared with shredded cheese, avocado and ext. The workers would just continue to work without wiping it up. The floors were very nasty with food on it and not to mention the trash can was overflowing.
• JB

  Jimi Bernard

  Feb 1, 2026
  1.0
  I love Chipotle! And I’ve been to many across the country. But Chipotle on 4th Street in Waco Tx is THE WORST I’ve ever been to. I have a food service manager’s license and there are sooo many violations in the serving/kitchen area. There was no one in line when we walked up and there was food all over the place on the serving line. I seriously doubt there is a manager or anyone in charge especially on Sunday afternoons. If there is he/she should be fired!! The employees are more concerned about socializing in the kitchen than customer service. One young man who was serving in the toppings area wouldn’t even break a smile when I greeted him with a smile and a “hello”. Not even a smile or “what would you like”. Just a grim almost angry face! Furrowed brows! Actually quite scary! The cashier was a sweet young lady but spoke so softly we could barely hear her. The gangsta music coming from the kitchen was annoyingly too loud. And the dining area!!! Repulsive!! This was at 4:00 on a Sunday afternoon so you can’t tell me they didn’t have time to go out and clean. Food all over the floor and not just from one table. Several tables. Table tops weren’t clean. I’m sorry I didn’t think to take pictures to post here. You would think that with this location right across from Baylor and right off of I-35 serving travelers that Chipotle would take greater care and pride in this restaurant. I seriously felt like I was “in the hood”. I hope someone higher up sees this (and other reviews I’ve read) and at least change your management staff and possibly some of the workers.

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