Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about burnt items, cold food, and incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised the fast service and friendly staff at certain locations.
Management Concerns
Multiple reviews highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.
App Functionality
Customers expressed frustration with the Sonic app, citing issues with order processing and payment failures.