H-E-B plus!

Reviews

• RD

  Rhonda Davenport

  Feb 21, 2026
  5.0
  This HEB is GREAT!!
• JR

  Jason Riha

  Feb 20, 2026
  1.0
  have absolutely never been so completely and utterly disrespected in all my years of living and grocery shopping here in Victoria! If I could figure out a way to give this HEB zero stars, or perhaps even negative fifty stars, I most certainly would without a single second of hesitation! Let me set the scene for you, because what transpired in lane four this afternoon is a complete and total travesty of customer service, and frankly, an absolute insult to common sense! I am still shaking with sheer indignation as I type this, and my face is practically glowing red from the utter audacity of it all! ​I came into the store today intending to purchase a simple, wholesome lunch for myself and my family. Your weekly circular clearly stated—in bold, prominent print, mind you—that if a customer purchases a large container of your homestyle soup, they are entitled to a free side salad. What a delightful little promotion, right? Wrong! It is a devious trap designed to humiliate loyal, paying customers in front of the entire community! I had placed exactly three large soups and three side salads into my shopping cart. Three soups, three salads. It is simple math. A child could understand it! ​When I finally arrived at the checkout, the young man at the register—I believe his nametag said Brayden or Jayden, bless his heart, he looked like he was barely old enough to tie his own shoes—began scanning my items. The first soup and salad? Perfectly fine. The coupon applied. The heavens parted. The system worked exactly as advertised. But then, tragedy struck. He scanned the second set, and the register beeped that dreadful, shrill, error noise that alerts the entire store that something is wrong. Brayden looked at me with blank, uncomprehending eyes and told me the coupon was "limit one per transaction." I chuckled at first, assuming he was making a poorly timed joke. But no, he was completely serious! ​I took a deep breath, maintaining my absolute perfect composure, and explained the fundamental flaw in his logic. I said, "Sweetheart, listen to me very closely. If I take this first soup and salad, pay for it, walk five feet out of your automatic sliding doors into the blazing Texas heat, pivot on my heel, walk right back inside, and get back in this exact same line, I can use the coupon again, correct?" He just stared at me and nodded slowly. SO WHY ON EARTH CAN WE NOT JUST DO IT ALL RIGHT NOW?! What is the magical, mystical difference between me standing here in this spot, versus me doing a literal lap around the foyer like I am trying to get my daily steps in?! ​It is the principle of the thing! The absolute, unwavering principle! You are essentially demanding that I waste my precious, valuable time playing a ridiculous game of musical chairs with your automatic doors just to save a few dollars on some lettuce and croutons! It is not even about the spring mix or the ranch dressing, it is about the blatant lack of common sense! The people behind me in line were beginning to huff and puff, and I turned around and said, "Do not be upset with me, be upset with this completely illogical computer system!" ​I asked to speak to a manager immediately, because clearly, Brayden was not equipped to handle high-level critical thinking. Well, the manager finally ambled over—a woman who looked entirely too pleased with herself and was walking at a glacial pace—and she gave me the exact same corporate nonsense! I said to her, "Bless your heart, but do you hear the words coming out of your mouth? Do you realize how utterly preposterous you sound right now?" She just kept repeating "store policy, ma'am" like a broken record player! The fact that your computer system is so archaic and deeply flawed that it cannot process a simple multiple-item discount without requiring the customer to physically exit and re-enter the premises is frankly embarrassing for a company of your size. I ended up leaving the other two soups and salads sitting right there on the conveyor belt.
• JO

  Joshua Ortiz

  Feb 14, 2026
  1.0
  Rude checkout
• WV

  William VanWyck

  Feb 6, 2026
  5.0
  Very helpful and friendly folks
• MR

  Michael Reamy

  Feb 4, 2026
  1.0
  Today… 3pm a rat as big as a house cat in produce. Two female managers only laughed!

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