McDonald's

3.0
1602 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 Hillcrest Dr, Vernon, TX
76384, United States

Hours

Reviews

3.0
1,602 reviews
5 stars
435
4 stars
242
3 stars
271
2 stars
169
1 star
485

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours, leading to long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a need for better attention to detail by staff.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale items and poor preparation.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was a common concern among customers.

Staff Attitude

Customer experiences with staff varied, with some praising friendliness while others reported rudeness and disorganization.
  • JJ
    Jack
    Jan 3, 2026
    2.0
    Generally I like McDonalds and the price at this particular chain is great, but the staff needs to be trained further. They forget something every single time. Today they forgot the fries with a burger and fries combination meal. One time they forgot the chicken nuggets on a chicken nugget happy meal. If you order around 5pm you'll have the worst food you've ever had from a McDonald's. I get theyre probably pre-cooking because to be fair they are slammed around 5pm, but the food is just so stale and horrible. "Do you want mcdonalds?" "Sure, but let's wait for a while, its 5 so bad food." is a common conversation exchange in our house. The ironic part? We didnt order at 5 to make sure we got fresh fries, the fries they forgot. Yes we do get a refund every time, but it is getting sad.
  • RD
    Ruchita Das
    Jan 3, 2026
    1.0
    Very pathetic service took an hour to give breakfast, staff is rude . Save your money and time skip this location
  • PA
    Paul Andrus
    Dec 22, 2025
    2.0
    Solid two-star McDonald’s. Order delivered by surly young lady minus drink cups. Back through the line to get cups. To the drink station to find out it doesn’t have the tea I ordered. Back through the line. Sat down and wife asked “do they have salt?” Nope, nor ketchup, not self-serve anyway. Not going through the line a third time. Did without.
  • TM
    Toni McClue
    Dec 15, 2025
    1.0
    I travel all over the U.S. and the McDonald's in Vernon, Texas has always been my worse experience at a McDonald's. Their service is the worse of all the McDonald's that I stop at. I was just at the one in Vernon and waited 20 minutes to place an order at the drive threw. I often wonder if the owner knows what goes on at that McDonald's there. I keep hoping that things will change, but after all these years it never has. Same old poor service every time...
  • TS
    Timothy Servatius
    Dec 14, 2025
    1.0
    Sorry to say. But at night they are lazy I don’t know about the morning or during the day. My first time here at a late night hunger. They gave me cold fry’s I told them about it and they just threw hot fries on top even on that it wasn’t even full large fry’s. I was gonna tell them about it. But I guess they acted like they lived in a bigger town where they was exhausted. So I just left.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Vernon, TX?

Delivery is available from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does this McDonald's location have a drive-thru?

Yes, the McDonald's at 801 Hillcrest Dr has a drive-thru open 24 hours a day, 7 days a week.