Arby's

4.1
821 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1188 S. Oak Street, Van, TX
75790, United States

Hours

Reviews

4.1
821 reviews
5 stars
432
4 stars
199
3 stars
92
2 stars
24
1 star
74

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and rudeness.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others received stale or improperly prepared food.

Inventory Issues

Frequent complaints about being out of key menu items, particularly roast beef, were noted, indicating poor inventory management.

Cleanliness

The restaurant was generally reported as clean, with some customers appreciating the cleanliness of the dining area and restrooms.
  • BJ
    Brett Jones
    1 day ago
    5.0
    They are fast and service with a smile 😃
  • KP
    kristina porter
    Dec 28, 2025
    2.0
    How do you NOT have curly fries, that’s a classic side for Arby’s 🤦‍♀️
  • FB
    Flat Bag
    Dec 9, 2025
    1.0
    Im not a daily customer but when I go I order the exact same thing every time, and almost EVERYTIME my order is wrong, I am a cook, complete lack of customer satisfaction is infuriating, most of the time the food I sometimes receive is decently fresh, my French dip had very little meat compared to any other time and had very obviously been sitting already prepped for at least a hour. Also my food is never over 12 dollars, this time the exact same order was almost $20, save yourself the frustration and go LITERALLY ANYWHERE ELSE
  • KR
    Kelly R
    Nov 11, 2025
    5.0
    Kelsie at store 651 and Ken are great! Every time I come through the van location (which is pretty often) they are friendly and fast. I appreciate they remember me too.
  • EO
    Eey Ore
    Nov 9, 2025
    5.0
    Kelsie was so great! The service was fast and the food was so much better than any other fast food. Love it!