McDonald's

3.7
1453 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1001 W Stephens, Van Alstyne, TX
75495, United States

Hours

Reviews

3.7
1,453 reviews
5 stars
602
4 stars
325
3 stars
227
2 stars
92
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and quality.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, both in-store and through the mobile app.

Employee Performance

While some employees received praise for their friendliness and efficiency, others were criticized for lack of professionalism and poor work ethic.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.
  • OL
    Olivia López
    6 days ago
    5.0
    The service was great!
  • SC
    Samantha Close
    Dec 19, 2025
    5.0
    The food here and the hot chocolate is delicious. The guy that is a Caucasian male that's about 6'3 that works there with dark brown hair. Is super respectable and a very hard worker!
  • BG
    Bryce Greene
    Dec 2, 2025
    2.0
    Music so loud you can’t carry on a conversation.
  • RG
    Ricardo Gongora
    Nov 23, 2025
    1.0
    I placed an order on the app waited 10 minutes drives ten minutes to get there give them time and I pull up to the drive thru and they still make me pull up to the side. After waiting 10 minutes the food was just sitting there and the girl working there was just talking not handing out orders. Fries were thrown all over the bag burgers all smashed. This location is horrible they need new better employees.
  • DG
    Debbie Green
    Nov 22, 2025
    4.0
    We went through the drive through and they were not very busy. Our order was wrong and even though we asked for dipping sauce, it was no where to be found. Unfortunately, this is the norm.

Frequently Asked Questions About McDonald's

What are McDonald's Van Alstyne location's regular opening hours?

McDonald's at 1001 W Stephens, Van Alstyne, TX is open daily from 5:00 AM to midnight.

Does this McDonald's location offer drive-thru services?

Yes, the McDonald's drive-thru is open daily from 5:00 AM to midnight.