Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Universal City Pat Booker Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.3
530 reviews
5 stars
208
4 stars
80
3 stars
49
2 stars
35
1 star
158
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the wings, many complained about the food being greasy, lacking flavor, or served cold.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and improper food handling practices by staff.
Staff Attitude
Customers noted unprofessional behavior from staff, including being inattentive, on their phones, and displaying a lack of empathy.
- CRCharles RenardNov 22, 20253.0Kids playing on their phones slows this place down badly.
- ANAshlei Ni'coleNov 16, 20251.0My wings were barely seasoned. Tasted more like plain wings. My fries didn’t have any seasoning either. I felt like I wasted money. 😒
- CMCristina Lara MedinaOct 23, 20251.0I’m very disappointed with my recent order from this Wingstop location. I ordered 20 boneless wings but only received 15. By the time I got home and realized it, it was too late to go back. When you pay for a certain amount of food, you expect to receive everything you ordered. Quality control and accuracy really need improvement. This experience was frustrating and makes me hesitant to order from this location again. I hope management sees this and works on ensuring orders are complete before handing them to customers.
- KKKJOct 22, 20251.0I came here October 22, 2025 from 8-9pm. My food turned out amazing. The fries and wings were generously seasoned and cooked well. Unfortunately, it was ruined by an employee saying slurs in every other sentence. The employee was saying the hard R, the employee was also of Hispanic descent. He was talking pretty loudly towards where the restrooms were with other employees. Im assuming they were on their lunch. This is completely unacceptable especially loudly at your workplace.
- CCCheairaOct 22, 20251.0Unfortunately, I mistakenly ordered from the wrong location, but more concerningly, I discovered a long black hair in my wings. This completely ruined the meal and was very off-putting.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What is Wingstop Universal City Pat Booker Rd known for?
Wingstop Universal City Pat Booker Rd is known for its insanely flavorful, customizable classic and boneless wings with over 11 iconic flavors such as Lemon Pepper and Original Hot, as well as tenders and signature sides like hand-cut seasoned fries.
What are the operating hours for Wingstop Universal City Pat Booker Rd?
Wingstop Universal City Pat Booker Rd is open daily from 10:30 AM to 1:00 AM for dine-in, takeout, and delivery services.
Does Wingstop Universal City Pat Booker Rd offer delivery and pickup services?
Yes, Wingstop Universal City Pat Booker Rd offers in-store pickup, delivery including same-day and no-contact delivery options.
Is there a drive-through option available at Wingstop Universal City Pat Booker Rd?
No, Wingstop Universal City Pat Booker Rd does not have a drive-through service; it remains closed for drive-through every day.
What payment methods are accepted at Wingstop Universal City Pat Booker Rd?
The location accepts major credit cards including American Express, Discover, MasterCard, and Visa.
How can I order Wingstop's wings for pickup or delivery?
You can order online via Wingstop's menu page at https://www.wingstop.com/location/wingstop-98-universal-city-tx-78148/menu or download the Wingstop app from Apple App Store or Google Play Store for quick ordering.
Where is Wingstop Universal City Pat Booker Rd located?
Wingstop is located at 2921 Pat Booker Rd Ste 116, Universal City, TX 78148, United States.
What nearby restaurants can I visit before or after dining at Wingstop Universal City Pat Booker Rd?
Nearby restaurants include Bella Sera Italian Restaurant for Italian cuisine, Pho 4 Star Vietnamese Noodle House for Vietnamese and Thai dishes, and Spicy Pot & Boba Tea for Asian food and bubble tea — great options if you're exploring dining around Pat Booker Rd.
Are there convenient stores or gas stations near Wingstop Universal City Pat Booker Rd?
Yes, close to Wingstop are convenience stores and gas stations such as Valero, Corner Store, and Circle K, which can be useful for fueling up or grabbing essentials before or after your meal.
What services are available nearby Wingstop Universal City Pat Booker Rd besides dining?
Nearby you can find services like Anderson Vision Center for optometry, Cricket Wireless Authorized Retailer for mobile phones, and financial services like Advance America, making this area convenient for errands along with dining.