Subway

3.5
206 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Universal City Subway® Restaurant at 902 Kitty Hawk Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
902 Kitty Hawk Rd, Universal City, TX
78148, United States

Hours

Reviews

3.5
206 reviews
5 stars
91
4 stars
38
3 stars
16
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and attentive, others are reported as rude and dismissive.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with online orders, indicate a significant issue with order accuracy.

Food Quality

While some customers enjoyed the freshness and taste of the food, others reported unsatisfactory portions and hygiene concerns.

Staffing Issues

Several reviews mention understaffing and employees being overworked, leading to slow service and poor customer experiences.

Cleanliness

There are multiple reports of unsanitary conditions, including dirty bathrooms and food safety concerns.
  • DU
    Destiny Ulibarri
    Oct 30, 2025
    5.0
    Rosalyn and Ariana helped me today and their customer service was PHENOMENAL! They were very attentive and friendly. Def will be back
  • TB
    The Baroness
    Oct 24, 2025
    5.0
    Super friendly staff Fresh ingredients They even remember my order preference! Reasonable prices And remember order food with a smile, be happy to eat and appreciate life.
  • ML
    Mark Lopez
    Aug 21, 2025
    1.0
    Won’t be coming here again rude service and my order was not what i ordered
  • CG
    Caleb Gallegos
    Aug 18, 2025
    3.0
    Cruddy service, but you'll always get the same subway taste no matter the location. I like it what can I say.
  • LA
    Lucy Andrade
    Jul 13, 2025
    1.0
    How can you not have RANCH! I ordered a bacon chicken ranch sandwich online and when I got to the store I was told they didn’t have ranch. The store manager needs to do better on ordering her products. I will be calling corporate and put in a complaint about this store.

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 902 Kitty Hawk Rd?

The Subway restaurant at 902 Kitty Hawk Rd is open from 9:00 AM to 11:00 PM Monday through Saturday, and from 9:00 AM to 10:00 PM on Sunday.

Does this Subway location offer delivery and curbside pickup services?

Yes, this Subway offers both curbside pickup and delivery services for customer convenience.