Subway

3.5
207 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Universal City Subway® Restaurant at 902 Kitty Hawk Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
902 Kitty Hawk Rd, Universal City, TX
78148, United States

Hours

Reviews

3.5
207 reviews
5 stars
92
4 stars
38
3 stars
16
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and attentive, others are reported as rude and dismissive.

Order Accuracy

Numerous complaints about incorrect orders and missing ingredients, particularly with online orders.

Cleanliness

Concerns raised about the cleanliness of the restaurant, including dirty bathrooms and food safety issues.

Staffing Issues

Reports of understaffing leading to slow service and long wait times, with some employees appearing overworked.

Food Quality

While some customers enjoyed the food, there are complaints about portion sizes and the freshness of ingredients.
  • PJ
    Phil J
    Dec 10, 2025
    5.0
    haven't had a sub from here in a while. got a bogo coupon . surprised by new selection and improvement in bread selections. was a pretty good sub. we enjoyed ours and will definitely be back , even without a coupon.
  • DU
    Destiny Ulibarri
    Oct 30, 2025
    5.0
    Rosalyn and Ariana helped me today and their customer service was PHENOMENAL! They were very attentive and friendly. Def will be back
  • TB
    The Baroness
    Oct 24, 2025
    5.0
    Super friendly staff Fresh ingredients They even remember my order preference! Reasonable prices And remember order food with a smile, be happy to eat and appreciate life.
  • ML
    Mark Lopez
    Aug 21, 2025
    1.0
    Won’t be coming here again rude service and my order was not what i ordered
  • CG
    Caleb Gallegos
    Aug 18, 2025
    3.0
    Cruddy service, but you'll always get the same subway taste no matter the location. I like it what can I say.

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 902 Kitty Hawk Rd?

The Subway restaurant at 902 Kitty Hawk Rd is open from 9:00 AM to 11:00 PM Monday through Saturday, and from 9:00 AM to 10:00 PM on Sunday.

Does this Subway location offer delivery and curbside pickup services?

Yes, this Subway offers both curbside pickup and delivery services for customer convenience.