Brand Certified
McDonald's
3.5(1738 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
713 Pat Booker Rd, Universal City, TX
78148, United States
Certified by McDonald's • Mar 01, 2026
(210) 658-1551
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,738 reviews
5 stars
656
4 stars
336
3 stars
281
2 stars
138
1 star
327
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food preparation.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and frequent requests to park and wait for orders.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness and Maintenance
Several customers noted unsanitary conditions and poor maintenance of the dining area and facilities.
Management Issues
Multiple reviews pointed to poor management practices, including lack of organization and inadequate response to customer complaints.
- JHJessica HammesFeb 16, 20261.0I did not receive my full order ($50 order for my family). I was missing a large fry from a Big Mac meal for my husband. I was missing a basket of fries for my daughter. I was missing the honey packets for her chicken nuggets. Because it was delivery through the McD’s App, I could not get a hold of the place of order … and I tried calling multiple times.
- BMBenjamin MenchacaFeb 15, 20265.0Came through the drive through one night, had a hankering for some Mickeys. Hadn't even gotten my food yet and Zachs already knocking it outta the park. Just a stand up guy. Asks how im doing, asks a question about the order to make sure theres no mistakes. Hes just the kinda guy that goes the extra mile, and he does it all with a smile, its 11 pm hes probably tired and hes still kicking it. Anyway the foods great, I was writing this in the drive through and just got my stuff, its all as expected. Delish^. Its your usual mcdonalds, but its guys like Zack that keep me coming back
- JTJosh TFeb 2, 20264.0Always busy most of the time
- BRBarbara RowdenJan 14, 20265.0Love their apple pie.
- KWKoltan WeaksJan 3, 20261.0If you come to this mcdonalds, be prepared to have yohr time wasted. This mcdonalds is insanely slow, everytime I've ate here. They dont have people wait in line, they just have park and wait a good 20 to 30 minutes for your food.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 713 Pat Booker Rd, Universal City, TX?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, drive-thru is available daily from 5:00 AM. Hours extend to midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.
Can I order McDonald's for delivery from this location?
Yes, McDonald's offers delivery service with varying hours depending on the day, generally from 5:00 AM until late evening.
What services are available for pickup and delivery at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options does this McDonald's accept?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does McDonald's offer a mobile app for ordering?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What nearby places can I visit around McDonald's at 713 Pat Booker Rd?
Nearby places include The Pawn Pub, Express Lube, and Chester's Hamburger Company, which offer additional dining and servicing options in the area.
How can nearby convenience stores help when visiting McDonald's at Universal City?
Convenience stores like Corner Store, Velocity 10, and Circle K nearby allow you to quickly grab snacks, beverages, or fuel before or after your meal at McDonald's.
What entertainment options are near McDonald's at 713 Pat Booker Rd?
Redbox rental kiosks and The Pawn Pub nearby provide entertainment options for movies or socializing after your visit to McDonald's.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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