McDonald's

3.5
1727 reviews
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Business Details

713 Pat Booker Rd, Universal City, TX
78148, United States
(210) 658-1551
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
713 Pat Booker Rd, Universal City, TX
78148, United States

Hours

Reviews

3.5
1,727 reviews
5 stars
650
4 stars
333
3 stars
280
2 stars
138
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing disrespectful behavior.

Food Quality

While some customers praised the food as hot and fresh, many others complained about cold, stale, or incorrect orders.

Management Concerns

Several reviews pointed to poor management practices, including disorganization and lack of accountability for mistakes.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
  • KW
    Koltan Weaks
    Jan 3, 2026
    1.0
    If you come to this mcdonalds, be prepared to have yohr time wasted. This mcdonalds is insanely slow, everytime I've ate here. They dont have people wait in line, they just have park and wait a good 20 to 30 minutes for your food.
  • JS
    John Stromberg
    Dec 31, 2025
    2.0
    All the employees (workers) wear caps and hair nets while filling orders. Mangers, 3 of them working filling orders do not wear them. Doing the same things, bagging the food, and handling the food. All employees must wear them. Set the example or get out of the way.
  • AC
    Anthony Castaneda
    Dec 11, 2025
    4.0
    It's a McDonald's, I usually get good service and good food. If you are looking for your kids to eat here there is a Chesters burger next door that the misses and I usually eat.
  • RC
    rb ch
    Dec 9, 2025
    1.0
    Probably one of the worst managed McDonald’s I’ve been to. I live close to here so visit only for last resort. They always mess up the orders, have broken machines for weeks (sprite & ice cream) and always take so long for an order. Recently, they wanted to charge me extra for a lemonade because their sprite machine was broken. I don’t know how that happens, but I originally wanted a sprite with my meal, but their machine was broken. I asked for a sprite and they were going to charge me extra for the lemonade. They said to me, you are ordering a lemonade and there is an extra charge. No I was ordering a sprite, but my second option is the lemonade. I ended up leaving with a Fanta instead. Only go to this one if you can’t visit the one on 1604& &i-10, fm 78, or the one at 3009.
  • DO
    Dillan Olvera
    Dec 9, 2025
    5.0
    Muy bien estubiera exelente si alguien hablara español
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 713 Pat Booker Rd, Universal City, TX?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, drive-thru is available daily from 5:00 AM. Hours extend to midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.