Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,711 reviews
5 stars
642
4 stars
330
3 stars
280
2 stars
137
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in the drive-thru and curbside pickup, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food prepared improperly.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions reported in both the dining area and restrooms.
Management Issues
Multiple reviews pointed to poor management practices, including lack of accountability and inadequate customer service.
- PCPeter Cano4 days ago4.0Sweet tea tasted minty so I think there were some cleaning chemicals still in the container but the food was hot and fresh so I'll give points for that
- CKCarlos Kutza5 days ago1.0Worked location ever! To never have anything you sit in the drive through with 3 cars for 30 minutes while they joke around in there. It's unsanitary in there. Manager yells out loud at everybody. And inside getting arguments with customers, disrespecting them. Never, ever coming back to this location again.It's freaking gross
- WBWade BonnellNov 5, 20251.0We go here. Twice a week because it's convenient and each week. It's always something. The older takes 10-15 minutes to come out and then it's wrong and then you gotta go back inside and then you gotta go back inside. That takes another 10 minutes is just chaos, but I did see an employee make his bag of food for himself before he left, was pretty simple for him.
- RWRobert WaltonNov 1, 20252.0I have been a long time customer of this location. My last order was not just wrong, it was wrong in a way that a cook was clearly speaking to me through the food. It said "I hate my job. I am going to make it how you asked for, but in rediculus proportions. Here is a mountain of mayo and 3 shreds of lettuce for your mayo-lettuce only burger. Order special food again, I dare you". Not to mention i had to turn around twice, first because the sauces for my 20 piece nuggets were not present, and then because of the burger. Luckily while I was there, the management were very nice and helped me. But upon my second return, I just asked for refund because the explanation for the food was "the cooks are burnt out." So, I just dont trust this kitchen staff anymore.
- CBChris BOct 22, 20251.0No cars in drive-thru... because they have to park every single car. Even for a $5 order. It's the illusion of fast. This place is ridiculously slow. Then they have everyone park in front of the store where there is no room. You could be the only customer here and they would still pull you up and park you. If you ask me... go somewhere else
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 713 Pat Booker Rd, Universal City, TX?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, drive-thru is available daily from 5:00 AM. Hours extend to midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.
Can I order McDonald's for delivery from this location?
Yes, McDonald's offers delivery service with varying hours depending on the day, generally from 5:00 AM until late evening.
What services are available for pickup and delivery at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options does this McDonald's accept?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does McDonald's offer a mobile app for ordering?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What nearby places can I visit around McDonald's at 713 Pat Booker Rd?
Nearby places include The Pawn Pub, Express Lube, and Chester's Hamburger Company, which offer additional dining and servicing options in the area.
How can nearby convenience stores help when visiting McDonald's at Universal City?
Convenience stores like Corner Store, Velocity 10, and Circle K nearby allow you to quickly grab snacks, beverages, or fuel before or after your meal at McDonald's.
What entertainment options are near McDonald's at 713 Pat Booker Rd?
Redbox rental kiosks and The Pawn Pub nearby provide entertainment options for movies or socializing after your visit to McDonald's.