H-E-B

Reviews

• JB

  Jim Bissuett

  Feb 17, 2026
  3.0
  I've been noticing that "ofcourse the groceries are w a y to expensive" but the quality have gone down, stuff you buy like milk, tortillas,fruits and veggies go bad way too soon. I started buying 1/2 gal.milk and it goes sour in 4-5 days.....terrible.
• KW

  Kelly Webb

  Feb 16, 2026
  5.0
  My daughter and I bought several things for our family. HEB is a great store! They have everything you could think of! No need to go anywhere else!
• SP

  Shaun Paris

  Feb 16, 2026
  5.0
  The management team is incredible. We had an issue with a product from the bakery and they made it more than right by us. Well done.
• KK

  Kelly

  Feb 14, 2026
  1.0
  This is my usual HEB store and problems at this store are usually minimum to none. However, just a few hours ago this very morning I go in to return two items (Clorox Bleach & Mr Clean Lavender Cleaner) with a receipt. There were a few other items cleaning items already returned. And not that it should matter in this situation for a simple return but we've always used organic cleaning product and recently we've started to use chemical products like scented bleach, glade air freshener, and Mr Clean bc sometimes I want a scented cleaner. Unfortunately, recently my cat has become very sick and I felt that we should go back to organic cleaners so yes I've already been in to successfully return a few items such as Glade and a couple more (with the same receipt). I'm mentioning this because the Manager Jorge seemed to prejudge us bc certain items were already scratched off. I say prejudge because it wasn't just his demeaner but he actually accused me of already returning the items. This irritated me so much bc that would mean that I was dishonest in some way which isn't the case. I despise micro aggression with all of my being and definitely was micro aggresion. Also, I spend so much many at HEB that I should own stocks in the company, it's crazy. The problem was that though you can still read the receipt it would not scan; that part was faded. He gave me every excuse for this happening and they all sounded like offensive. He told me that the receipt was too old...then I should him the expiration date (which showed 2-24-26) but he wanted me to look at the purchase date NOT the expiration date. Then he said it didn't come from there and the items weren't on the receipt. I then showed him where to find it on the receipt on the the receipt. Then he said "Well, I cant even scan it because it's faded." Even faded YOU CAN CLEARLY SEE THE ITEMS ON THE RECEIPT! Why was it not scanning I cannot say because I do not work for HEB. I don't know if he put in the correct numbers when he did it manually because I obviously didn't want to take the items back from the beginning. So I don't even know if he attempted to put in the correct numbers on the receipt. Since he was suspicious of me, common sense would tell me that I should be of him. I don't know what he was up to. I did not have my card that I initially used with me in-store but I have it now and even though I returned the items with my ID and as he said "I'll only give you a gift card". I would like to be vindicated by having another (more tolerant & kinder) manager just humor me by scanning my debit card to see that the items were indeed purchased there. WHICH THEY WERE. I was very surprised by what happened because I AM a loyal shopper at this store and I do everything needed at HEB from pharmaceutical needs to the business center...I'm literally there no less than 3x's a week and sometimes twice in 1 day. I even recognized this person Jorge because I am familiar with ALL the usual employee faces. And though this was my first interaction with him, I've seen him greeting random customers and being nice so he knows how to be professional with others. Don't really know why that wasn't the case with us but I guess it happens that way sometimes. And listen, I get that things happen and people try different things to get over but when your only proof is not being able to scan a receipt and the writing is (faded) but clear why go to "You've already returned this"? It's short of accusing someone of stealing and it's offensive. And if I don't like service and I write a review I usually never reach out when they respond and give the option but PLEASE offer to speak with me because I send to much of my money AND time and that's not my character. I did not like that feeling whatsoever. And would really like to return with my card so they can just check that I am right. It's the least that can be done in a situation like this bc this person had already made his mind up about who we were to him. It's wrong, inexcusable, and not okay!
• JW

  Jeanne Wyeth

  Feb 10, 2026
  5.0
  Moving to texas , from minnesota and utilizing the services , including h e b I finally have some of the aisles memorized. The staff is more than lovely, very helpful.Professional and kind. Yesterday, when I was checking out in the self-service area, I began to feel kind of weird. It's a symptom I've had I don't know for a while, but yesterday just a little worse. And the guy asked me if I was okay and I said, I feel kind of weird, they got me a chair and a bottle of water. In a few minutes, I walked out of my car with them walking with me and carrying my groceries. What a team they have there. I was very thankful for the help with my groceries.And the care I received from these 2 employees. I don't remember the name, but I called today to thank them.And the person I talked to , which was a manager , said he knew who I was talking about , and he would relate the message. That it folks I'll be shopping often at Heb... I'm thankful

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