Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 910 Kitty Hawk in Universal City, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
5,761 reviews
5 stars
4,008
4 stars
1,145
3 stars
329
2 stars
102
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were several complaints about specific cashiers providing poor service.
Cleanliness
The store is frequently noted for being clean and well-organized, contributing to a positive shopping experience.
Product Availability
Customers expressed frustration with items being out of stock, particularly in the frozen section and for curbside orders.
Parking Issues
The parking lot is often described as crowded and chaotic, making it difficult for customers to find spaces.
Quality of Food
Many reviews highlight the freshness and quality of the food, especially in the produce and bakery sections.
- BBBobby B4 days ago5.0This grocery store is amazing. So many different options for fresh food or pre-made food. They have a barbecue place inside.
- CGChristy GonzalesNov 11, 20255.0The MOD Kolten was extremely patient and helpful. The Cashier was amazing I just didn’t get her name! To those two who helped me tonight with no hesitation, thank you!
- JRJess ReyesOct 31, 20251.0Super sad because I love heb and I’ve been coming to this one since I was a kid but I definitely got food poisoning from one of the prepackaged meals u can find near the flaming bird. It was the lemon butter salmon bowl and I have threw up 5 times this morning among other symptoms (iykyk) 😭😭 I know it was the cause bc it was all I ate yesterday): 💔
- DJDrew JohnsonOct 27, 20253.0I LOVE this HEB. BUT I unfortunately had a not so pleasant time with a custom cake order for my son’s dedication. When my sister went to pick up the cake, the sheet icing was warped and the name ribbon was messed up. I called to let them know and they said I can bring the cake back for a refund or exchange. I could not bring the cake back as my son’s party was in 20 minutes. The encounter really just bummed me out because I had my oldest son’s birthday cake done with them and it was perfect. This time just seemed like they just rushed it. And for a $40 cake, I was expected more care.
- KLKelly LOct 14, 20253.0Ok, there's a new customer service cashier (she kind of looks, talks, & acts like Elaine from the movie Airplane!!) Okay, so she's a bit of a space cadet. I asked her to double check with another staff member about a coupon. She wouldn't do it and she wanted me to take her word for it which I didn't feel confident with doing. Only because the very first time I dealt with her she stared at the receipt for about 3 mins over a very simple return. She also seems like the type to find reasons to not help you (like staring at my receipt for 3 mins) looking for reasons why an unopened non-perishable item shouldn't be returned. I've been shopping at this HEB for almost 10 years and very few times do cashiers give you a hard time about simple matters like a coupon or returns. The few times they have been rude, difficult, or just didn't want do their jobs at HEB's standards they never lasted long. This particular person, I wouldn't be surprised if she's moved to being a self-checkout attendant because she slows down or can't deal with the pace of HEB's customer service. Customers are used to HEB's customer service being run smooth and efficiently and that area can get crowded easily when that doesn't happen. I've only encountered this person twice but there won't be a third time because I'll just let the person behind me skip if she says "next". I just can't deal with the sloth like energy. Other than that cashier they are usually so amazing. The store is clean the employees are helpful and this is my store. Other than this complaint there really isn't anything else wrong with this location and I actually love this store!
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 910 Kitty Hawk in Universal City?
The H-E-B store is open daily from 6:00 AM to 11:00 PM.
What is the address and contact number for this H-E-B location?
This H-E-B is located at 910 Kitty Hawk, Universal City, TX 78148. You can reach them at +1 210-945-2102.
Does the H-E-B at 910 Kitty Hawk offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services.
What are some of the main product categories available at this H-E-B store?
Products available include Food & Drinks, Home and Kitchen, Health & Beauty, Baby & Toys, Flowers, Outdoors & Sports, and Office & School supplies.
Which payment methods does H-E-B at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Does the H-E-B store at Kitty Hawk have wheelchair accessible parking and entrances?
Yes, the store offers wheelchair accessible parking and entrances for customers.
Where can I find the latest H-E-B news regarding the COVID-19 vaccine?
Visit https://vaccine.heb.com/ for information on vaccine phases and FAQs related to COVID-19 vaccines.
Where does H-E-B source its meat products from?
H-E-B sources fresh and frozen meats mainly from Texas suppliers, ranchers, and farmers, with some products from other parts of the USA, Canada, and Mexico labeled accordingly.
What nearby places can I visit after shopping at H-E-B Kitty Hawk?
After shopping, you can visit nearby spots like Honeysuckle White bar and pub, T-good's Shaved Ice ice cream shop, or Flaming Bird By H-E-B restaurant for food and drinks.
Are there convenient financial service locations close to H-E-B Kitty Hawk?
Yes, nearby financial service locations include Coinme, Coin Cloud Bitcoin ATM, Western Union, Margo Bitcoin ATM, and the HEB ATM for your currency and money transfer needs.
Can I find healthcare or urgent care services near the H-E-B store?
Yes, FastMed Urgent Care and CareNow Urgent Care medical centers are located nearby for your healthcare needs.