Dutch Bros Coffee

4.5
653 reviews

About

Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Dutch Bros Coffee
1100 Kitty Hawk Rd., Universal City, TX
78148, United States

Hours

Reviews

4.5
653 reviews
5 stars
503
4 stars
56
3 stars
41
2 stars
10
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praise the friendly and upbeat service, others report rude interactions and poor treatment.

Order Accuracy

Several customers expressed dissatisfaction with incorrect orders and issues with drink preparation, particularly regarding ice levels and missing ingredients.

Wait Times

Customers frequently mention long wait times, especially during busy hours, with some noting that the drive-thru process can be inefficient.

Product Quality

Overall, customers enjoy the drinks and menu variety, with many highlighting specific favorites, though there are occasional complaints about drink quality.
  • SM
    Sonya Marin
    1 day ago
    1.0
    The pine in the morning is very unclear and very unorganized. I sat there waiting for the person to come and take my order while the other cars kept cutting in front of me in the lane closest to the building. it was unclear if I was supposed to be cutting in when it was my turn to order or if the person was supposed to take my order. Regardless, person outside should be taking orders in turn and making sure that people that come into the line first are taking care of first. When the third car did this, I just left. If there aren't supposed to be two lines then there should be a cone in the second line if it's going to be ignored 1/12/26 7:45
  • MR
    Maddy R.
    Jan 2, 2026
    1.0
    Got in line and the 2 cars ahead of me got their drinks, no worries, woman was taking a car to my rights order I assumed she'd come to us next as we were next. Nope she did not, continued to the cars behind us. When another woman handing drinks to cars came out I asked what happened because we hadn't gotten our order taken yet and that the other woman 'would come take our order after a bit' and walked away as I was letting her know we were behind the car that just got their order and drove off. We ended up leaving. Unsure if they'd blame the bees on the sign but we were a good distance from the window and the woman taking orders saw us. Love dutch but this experience sucked.
  • AW
    Austin W
    Dec 19, 2025
    4.0
    Menu changed a bit since the last time I had been, I miss the chai latte that had Boba in it. lines are long but it was still good
  • TN
    T. Neumann
    Dec 17, 2025
    4.0
    Pretty good coffee.... Lines can be long sometimes but they try to make it Quick
  • LA
    Lesliemichelle Aceves
    Dec 3, 2025
    1.0
    Whoever was the 2 girls working tonight 12/3/25 @ 6:14pm they were rude and had the worst customer service. The worst experience I’ve had. Do better.

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!