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Arby's

4.1
(817 reviews)
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Business Details

905 Pat Booker Rd, Universal City, TX
78148, United States
(210) 659-2111
http://www.arbys.com/locations/us/tx/universal-city/905-pat-booker-rd/store-1103
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
905 Pat Booker Rd, Universal City, TX
78148, United States

Hours

Reviews

4.1
817 reviews
5 stars
399
4 stars
234
3 stars
105
2 stars
30
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, with some praising fresh and hot meals while others complained about cold or poorly prepared items.

Service Experience

Service quality varied significantly; some customers highlighted friendly and efficient staff, while others reported rude or inattentive service.

Cleanliness

The restaurant was generally noted for its cleanliness, including dining areas and restrooms, although some reviews mentioned issues with cleanliness in specific instances.

Order Accuracy

There were multiple complaints about incorrect orders and lack of attention to customer requests, leading to frustration among patrons.

Drive-Thru Issues

Several reviews indicated problems with the drive-thru service, including long wait times and poor communication from staff.
  • LS
    leonard sweatt
    Feb 15, 2026
    5.0
    Great food
  • VS
    Vanessa Stevens
    Feb 5, 2026
    5.0
    Went in today around 12pm for lunch. Myself, husband and son. The food was hot and fresh and my husband & son’s meal was hot and fresh. The drink station was clean and in order and the restrooms were very clean. You can definitely tell this restaurant is managed extremely efficient. Thank you Patty for a friendly and excellent service! We shall be back!
  • AS
    Alfonso Smith
    Jan 14, 2026
    5.0
    Ms Perry Ms Trixie I was having a very bad day came and talked with the manager to talk to the team. They were so nice. Tell me everything will be okay so I ordered my food. They told me to have a field day with Mel and the food was great 100% great and I advise anybody come here it’s up with the manager
  • BP
    Ben Piterson
    Dec 29, 2025
    5.0
    Friendly personal!!
  • RA
    Rocky A
    Dec 13, 2025
    5.0
    Curly fries are better than the regular fries. Curly fries seem more fresh since those are the most popular. We had the beef and cheddar and it was good. Small sandwiches but still a filler. Apple turnovers were fresh and delicious. Mozzarella sticks were also good. Paty helped us out and she was very friendly and had great customer service.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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