Arby's

4.1
813 reviews
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Business Details

905 Pat Booker Rd, Universal City, TX
78148, United States
(210) 659-2111
http://www.arbys.com/locations/us/tx/universal-city/905-pat-booker-rd/store-1103
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
905 Pat Booker Rd, Universal City, TX
78148, United States

Hours

Reviews

4.1
813 reviews
5 stars
395
4 stars
234
3 stars
105
2 stars
30
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff like Patty, while others reported rude interactions and lack of attention.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or improperly prepared items.

Drive-Thru Experience

Drive-thru service received mixed feedback; some found it fast and efficient, while others experienced long waits and order inaccuracies.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.

Order Accuracy

Several customers experienced issues with order accuracy, including missing items and incorrect orders.
  • BP
    Ben Piterson
    Dec 29, 2025
    5.0
    Friendly personal!!
  • JC
    Jim C
    Dec 16, 2025
    5.0
    Older location, food portions always seem a little smaller here than other nearby locations
  • RA
    Rocky A
    Dec 13, 2025
    5.0
    Curly fries are better than the regular fries. Curly fries seem more fresh since those are the most popular. We had the beef and cheddar and it was good. Small sandwiches but still a filler. Apple turnovers were fresh and delicious. Mozzarella sticks were also good. Paty helped us out and she was very friendly and had great customer service.
  • SB
    Sky Blevins
    Nov 21, 2025
    1.0
    Went through the drive through, Patty, the drive through worker cut us off at every opportunity, asked us for sauce said she gave us some and then when she didn't visibly sighed and put some sauce in the bag. Upon arriving home my 9 piece had 7 pieces in it aswell as the double we were charged an insane amount for was a classic. Definitely steer away from this Arby's. I've worked in fast food and it's NOT hard to put a smile on your face and do your job.
  • JK
    Joe Keller
    Sep 4, 2025
    1.0
    The drive through lady was short and rude, she acted like she had better things to do than to serve me lunch. I would not recommend. I just noticed that they had very poor reviews, had I noticed this prior to stopping. I would not have stopped here. Obviously the owner takes no pride in his business or his employees. UPDATE.. SADLY ENOUGH, THE OWNER GAVE ME SOME WEBSITE TO GO TO AND I NEVER HEARD BACK FROM ANYBODY... ARBY'S OBVIOUSLY DOESN'T CARE ABOUT THEIR CUSTOMERS. I WOULD AVOID THIS AND ALL ARBY'S, FROM NOW ON
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