Location.com logo
Whataburger Pole Sign
Brand Certified

Whataburger

4.1
(683 reviews)

Business Details

(903) 630-6394
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
5916 Old Jacksonville Highway, Tyler, TX
75703, United States

Hours

Reviews

4.1
683 reviews
5 stars
391
4 stars
147
3 stars
57
2 stars
23
1 star
56

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing issues like cold or poorly prepared items, while others praised the freshness and taste.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and incorrect orders, although some employees were noted for their friendliness.

Cleanliness

The dining area was frequently described as clean and well-maintained, contributing positively to the overall experience.

Speed of Service

Customers expressed frustration with slow service at times, particularly in the drive-thru, while others noted quick service during their visits.
  • RY
    Ricardo Yeverino
    Jan 19, 2026
    4.0
    I love the sandwiches
  • SM
    Sophie Matthews
    Jan 17, 2026
    2.0
    I have high blood pressure and have been put on a low-sodium diet. I ordered a junior hamburger, without seasoning on the patty and French fries without salt. When I took a bite of the hamburger, ALL I COULD TASTE WAS SALT. It was so overwhelming that I couldn't even eat it. The French fries were refried just enough to get the salt off instead of cooking some fresh. I went to bed hungry!
  • ZW
    Zane Walling
    Jan 3, 2026
    1.0
    The slowest Whataburger you will find. It’ll make you feel like you’re at DQ.
  • JR
    J.L. B.H. (RRB)
    Dec 22, 2025
    3.0
    The service was great but awkward they guys up front fast and kept everything clean and nice no smiles though but they worked hard! But my sandwich who needs that many onions there where so many and my sandwich looked trown together so was my husband's sandwich.
  • KK
    Kaylee
    Dec 11, 2025
    1.0
    PLASTIC IN THE FOOD!!! Rude staff! I went through the drive-thru and ordered two plain meat and cheese burgers and two cookies. It was about $20. I was looking forward to eating when I got home, especially because my husband just had surgery and I was cutting the burger up for him. As soon as I cut into it, I found multiple pieces of plastic inside the burger. I’m honestly so glad we didn’t start eating it. I called the store right away, and the manager, Kirk, was immediately rude and acting like I was lying. He said, “There’s no way it’s our fault, we don’t even use plastic.” I told him the burger never even left the wrapper and I used a clean knife, and he still didn’t believe me. I asked for a refund and he basically forced me to come show him because he kept saying it couldn’t be from them. So I drove back and showed him the plastic literally inside the burger, and he just said, “Yeah, I don’t know how that happened. Wasn’t us.” Meanwhile I can literally see the buns sitting in plastic wrap right behind him. I even asked if maybe it came from that and he just shut me down and talked to me with such a rude, condescending attitude the whole time. I told him we weren’t going to eat any of it and I wanted a refund for both burgers. He told me, “We don’t do refunds,” and then said he didn’t see plastic in the second burger, like that even mattered when the first one was full of it. He finally agreed to refund ONE burger and handed me back $7. And when I was leaving, he yelled, “I need the receipt,” in the meanest tone for no reason at all. I gave it to him and left feeling completely embarrassed and honestly shocked. I’ve never had an experience this rude or unprofessional at any restaurant/fast food place. We won’t be coming back. I wish I had taken a picture because the plastic was literally mixed into the burger, and if I’d eaten it I probably wouldn’t have even noticed. It was honestly scary and the way the manager handled it made everything worse.

Frequently Asked Questions About Whataburger

What are the regular operating hours of Whataburger in Tyler, TX?

Whataburger in Tyler is open 24 hours a day, 7 days a week.

Does Whataburger have special holiday hours?

Yes, Whataburger has different holiday hours such as closing early at 5 PM on December 24th and being closed on December 25th.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: