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Whataburger

4.2
(1508 reviews)

Business Details

5003 Troup Hwy, Tyler, TX
75707, United States
(903) 266-9168
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
5003 Troup Hwy, Tyler, TX
75707, United States

Hours

Reviews

4.2
1,508 reviews
5 stars
922
4 stars
279
3 stars
127
2 stars
56
1 star
124

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Many reviews highlighted slow service, particularly during drive-thru and late-night hours.

Food Quality

While some customers praised the freshness and taste of the food, others complained about cold or poorly prepared items.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of attentiveness.
  • JB
    Jennifer Burleson
    4 days ago
    1.0
    This used to be my favorite Whataburger. Now, it's my least. The last couple of times our order was wrong. Even after it was repeated back to me correctly. It wasn't busy at all. Many of the workers were very unprofessional and disorganized. I strongly suggest they get new management. It was so much better about a year ago. It's slowly running into the ground. I pray y'all make some changes for the better. Y'all are starting to lose business. Until then, I will not be coming back here, unfortunately.
  • AM
    Angie Martin
    4 days ago
    5.0
    Love the chicken taco! It's great, wish it was on the menu all the time. One is plenty, nice serving of chicken.
  • TG
    tamika gipson
    Feb 12, 2026
    1.0
    First time shame on me second time shame on you . I can ask clearly in English and my order is still incorrect and when you call or go back to question the workers look at you like you said something in an unknown language. In customer service you have 1 hob especially when you're repeating an order. And still get it wrong . HORRIBLE SERVICE.
  • AH
    Anne Hernandez
    Feb 11, 2026
    4.0
    I visited earlier this morning and just wanted to praise the customer service. I needed a quick snack, and the worker was very patient and accommodating. From the looks of it, it was just him and another employee; it was slightly busy, but they kept a good pace and maintained a good attitude. As a night owl, I'll typically grab a bite after work. I've experienced poor customer service at this location in the past, so I'm glad to see there's been an improvement.
  • JW
    Justin Warren
    Feb 4, 2026
    5.0
    The staff was very very friendly and helpful, probably the best Whataburger I have visited. Everything here was clean including the parking lot, dining area and restrooms. The staff came over multiple times to check on us to ensure we were satisfied. The food was fresh and the service was fast.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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