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Whataburger

3.8
(700 reviews)

Business Details

16772 FM 2493, Tyler, TX
75703, United States
(903) 630-4150
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
16772 FM 2493, Tyler, TX
75703, United States

Hours

Reviews

3.8
700 reviews
5 stars
352
4 stars
133
3 stars
67
2 stars
35
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting positive interactions and exceptional service experiences.

Order Accuracy

Numerous reviews indicated issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Speed of Service

A significant number of reviews mentioned slow service times, particularly in the drive-thru, with long waits reported even during off-peak hours.

Food Quality

While some customers enjoyed the food, there were complaints about inconsistent quality and freshness, with some describing it as subpar.
  • JD
    Jamie DuBose
    Jan 22, 2026
    5.0
    My food it was fresh and delicious, customer service was amazing the lady that did my orde through drive thru had an amazing attitude and the young man that took my order and cooked my food was very polite and they both met my needs even working an overnight shift I don't know there names but thank you it's been along time since I had got fresh food from Whataburger and amazing customer service.
  • JJ
    jbell430
    Jan 13, 2026
    5.0
    The service was top notch and even though it was breakfast time they had no problem making me a hamburger.
  • CB
    Chris Bullard
    Jan 11, 2026
    5.0
    Placed a mobile order and when we pulled up we were greeted by Varia (I think that was her name). She identified herself as the ASM here. She was apologetic and explained that one of the items I ordered (Big Ranch Wrap) they ran out of an ingredient and said they were waiting on a delivery. She then said she’d make me anything I please that didn’t involve the missing ingredient (a tortilla). I asked if I could get a grilled chicken sandwich and she gave me a whole meal out of it for the inconvenience. She came back out with the food fairly quickly and apologized again. This was fantastic customer service and making the best of an opportunity to turn what could’ve been a potential letdown to a customer into a fantastic experience.
  • CL
    Cody Loving
    Dec 16, 2025
    5.0
    I have meant to write a review over this particular Whataburger for the last 9 months. I have frequented this location multiple times at night and the service is what has really stood out. The staff has always been friendly, kind, very respectful, and that has kept me coming back over and over to this location. 12/11 at 9:16pm, 11/15 at 11:21pm, 10/27 at 12:26pm, 10/26 at 7:34pm, 10/20 at 8:08 pm… and the list goes on and on since March 2025 and the service has always been great from the group of people that have worked here. I know many restaurant staff especially in the fast food realm get a bad reputation (with the exception of that one chicken place everyone loves “my pleasure”), but these crews are great! P.S. no judging my frequent visit. Lol, I run many miles and play many hours of tennis for my Whataburger… lol
  • MP
    Martin Kåresjö Pessink
    Dec 11, 2025
    5.0
    Great food and great service

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Tyler, TX?

Whataburger in Tyler, TX is open 24 hours every day of the week.

Where is Whataburger located in Tyler?

Whataburger is located at 16772 FM 2493, Tyler, TX, 75703, United States.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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