Whataburger

3.8
687 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
16772 FM 2493, Tyler, TX
75703, United States

Hours

Reviews

3.8
687 reviews
5 stars
346
4 stars
130
3 stars
66
2 stars
34
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly in the drive-thru.

Food Quality

While many enjoyed the food, there were complaints about incorrect orders, food quality declining, and items being served cold or improperly prepared.

Positive Experiences

Some customers praised specific staff members for excellent service and highlighted enjoyable meals, indicating that there are positive experiences amidst the negative feedback.

Cleanliness

Several reviews noted cleanliness in the dining area, but there were also mentions of dirty tables and unsanitary conditions.

Management Concerns

Customers expressed frustration with management's handling of staff and service issues, suggesting a need for better oversight and training.
  • DC
    David Chambers
    Oct 11, 2025
    5.0
    I enjoyed the biscuit with gravy and a sausage taquito. Next time I will remember to try the jalapeno cheddar biscuit.
  • RC
    Renee Capel
    Sep 13, 2025
    5.0
    Great Foods in 1950s
  • GA
    Gerald Armstrong
    Sep 9, 2025
    1.0
    Ordered biscuits and gravy and a lg sweet tea light Ice. Had to tell her 3 times at the drive thru lg sweet tea. Get to the window and she asked did I want sweet or unsweet. I said sweet, light ice. When they handed it to me I asked if it was light ice she said no we didn't know that's what you wanted. Then they charged me for a double order of biscuits and gravy on top of it.
  • PD
    Paul Davies
    Aug 30, 2025
    1.0
    Horrible service happened 2 weekends in a row go in for breakfast. They take an order i sit for 15mins never get any food. Never paid for said food but literally trying to grab a bite before work and wasted my time. Never going to spend any money at this location.
  • AJ
    avery johnson
    Aug 9, 2025
    5.0
    Me and my bf had the best experience with Antonio! He showed us all the new cups and I got one and appreciate his customer service! 10/10

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Tyler, TX?

Whataburger in Tyler, TX is open 24 hours every day of the week.

Where is Whataburger located in Tyler?

Whataburger is located at 16772 FM 2493, Tyler, TX, 75703, United States.