Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Tyler Subway® Restaurant at 11980 Hwy 64 E. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Mixed reviews on customer service, with some praising staff for friendliness and efficiency, while others reported rude behavior and poor management.
Food Quality
Food quality is inconsistent; while many customers enjoyed fresh and tasty sandwiches, others reported issues like burnt food and unsanitary conditions.
Cleanliness
The cleanliness of the restaurant received positive feedback from some customers, but others noted unsanitary conditions and a lack of attention to hygiene.
Order Fulfillment
Numerous complaints about online order issues, including incorrect orders and unresponsive management regarding refunds.
JA
Jessie Alderman
Jan 21, 2026
5.0
I came in last week to a packed house. A school sports team was there. Two workers were behind the counter, one of them was a young lady that I believe to be new to the job. The other employee behind the counter was a gentleman by the name of Chris. The look of panic on the young ladies face said panic, but Chris’ look was cool, calm, and collected. I knew I was in good hands. In the craziest of times, Chris showed no fear. He made everyone’s sandwich in record time, and to absolute perfection. If the apocalypse should come during my time, I will head to subway to join forces with Chris. He will lead us to victory.
In all seriousness though, he was awesome. I had a wonderful experience, and will definitely be back for more.
RB
Rhonda Bell
Nov 12, 2025
5.0
Food is great, staff is friendly. Recommend this Subway
DB
Dillon brown
Nov 12, 2025
1.0
I ordered a footlong sandwich from this Subway, and the lady preparing it wasn’t wearing gloves. She wiped her nose on her shirt several times, started randomly bleeding on her arm while making my sandwich, and even licked her fingers after getting sauce on them. I’m utterly disgusted and shocked that this is considered acceptable at any restaurant — let alone from someone who’s supposed to be the manager. On another visit, the same manager refused to help an employee who was struggling to keep up while at least 5–7 customers were waiting in line. This level of carelessness and unprofessionalism is outrageous and completely unacceptable. I’m genuinely surprised this location is still open and hasn’t been shut down for health violations.
JJ
jeremy johnston
Sep 10, 2025
1.0
My wife ordered a sandwich through the Subway app. She was charged for a 6-in sandwich and the store said it was not in their system, she verified that she ordered it for the correct store and he said yes that's this store. They would not refund the money they wouldn't even make her a sandwich The manager said she had to call the bank. That's horrible customer service. We were regular customers at the store, but not anymore. Never again.
Subway is located at 11980 Hwy 64 E., Smith, Tyler, TX 75707.
What are the operating hours of Subway in Tyler?
Subway is open every day from 9:00 AM to 10:00 PM.
Does Subway at 11980 Hwy 64 E. offer catering services?
Yes, this Subway location offers catering services for your event needs.
What meal times does Subway serve?
Subway serves breakfast, lunch, and dinner.
How can I order food from Subway at 11980 Hwy 64 E.?
You can order quickly and easily through the Subway app or online at their menu order URL, or visit the restaurant for dine-in, curbside pickup, or delivery.
Does this Subway location offer curbside pickup and delivery?
Yes, it offers both curbside pickup and delivery services for your convenience.
Is dine-in available at the Subway on Hwy 64 E.?
Yes, this Subway location serves dine-in customers.
What are some nearby places I can visit around Subway at 11980 Hwy 64 E.?
Near this Subway, you can visit Growing Sunflowers Boutique for children's clothing, Pick Up The Pace gym for fitness, and East Lake Medical for family healthcare.
Can I combine a visit to Subway with other nearby amenities?
Yes, you can enjoy a workout at Iron Mantis Martial Club and then grab a meal at Subway, or stop by Lone Star Flower Market nearby for gifts after your meal.
Are there other fast food options near Subway at 11980 Hwy 64 E.?
Yes, Dairy Queen and DQ Chapel Hill ice cream shops are nearby for alternative fast food and dessert options.
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