Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Tyler Subway® Restaurant at 11980 Hwy 64 E. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
4.0
178 reviews
5 stars
92
4 stars
39
3 stars
17
2 stars
10
1 star
20
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the freshness and taste of the sandwiches, though there were complaints about burnt food and poor ingredient quality.
Customer Service
Feedback on customer service was mixed; while some employees received high praise for their friendliness and efficiency, others, particularly management, were criticized for rudeness and unprofessional behavior.
Cleanliness
The cleanliness of the restaurant was noted positively by some customers, but others reported unsanitary conditions and a lack of attention to hygiene.
Order Issues
Numerous customers experienced problems with online orders, including incorrect items, unfulfilled orders, and poor handling of complaints.
Staffing Problems
Several reviews mentioned understaffing issues, leading to long wait times and overwhelmed employees.
- RBRhonda BellNov 12, 20255.0Food is great, staff is friendly. Recommend this Subway
- DBDillon brownNov 12, 20251.0I ordered a footlong sandwich from this Subway, and the lady preparing it wasn’t wearing gloves. She wiped her nose on her shirt several times, started randomly bleeding on her arm while making my sandwich, and even licked her fingers after getting sauce on them. I’m utterly disgusted and shocked that this is considered acceptable at any restaurant — let alone from someone who’s supposed to be the manager. On another visit, the same manager refused to help an employee who was struggling to keep up while at least 5–7 customers were waiting in line. This level of carelessness and unprofessionalism is outrageous and completely unacceptable. I’m genuinely surprised this location is still open and hasn’t been shut down for health violations.
- JJjeremy johnstonSep 10, 20251.0My wife ordered a sandwich through the Subway app. She was charged for a 6-in sandwich and the store said it was not in their system, she verified that she ordered it for the correct store and he said yes that's this store. They would not refund the money they wouldn't even make her a sandwich The manager said she had to call the bank. That's horrible customer service. We were regular customers at the store, but not anymore. Never again.
- DDDonna DozierJun 28, 20252.0Sharon, the manager, is bad at customer service. As a regular, who goes to this location several times a week, I always ask for pickles in a soup cup, and get no other veggies at all. All of the workers gladly fill my order and I tip generously for this service. Sharon was present at this location yesterday, and would not allow me to get my "usual" order. The workers are great; the manager has NO customer service skills whatsoever.
- KSKevin SchmidtJun 10, 20253.0Could be better!!
Frequently Asked Questions About Subway
Where is Subway located?
Subway is located at 11980 Hwy 64 E., Smith, Tyler, TX 75707.
What are the operating hours of Subway in Tyler?
Subway is open every day from 9:00 AM to 10:00 PM.
Does Subway at 11980 Hwy 64 E. offer catering services?
Yes, this Subway location offers catering services for your event needs.
What meal times does Subway serve?
Subway serves breakfast, lunch, and dinner.
How can I order food from Subway at 11980 Hwy 64 E.?
You can order quickly and easily through the Subway app or online at their menu order URL, or visit the restaurant for dine-in, curbside pickup, or delivery.
Does this Subway location offer curbside pickup and delivery?
Yes, it offers both curbside pickup and delivery services for your convenience.
Is dine-in available at the Subway on Hwy 64 E.?
Yes, this Subway location serves dine-in customers.
What are some nearby places I can visit around Subway at 11980 Hwy 64 E.?
Near this Subway, you can visit Growing Sunflowers Boutique for children's clothing, Pick Up The Pace gym for fitness, and East Lake Medical for family healthcare.
Can I combine a visit to Subway with other nearby amenities?
Yes, you can enjoy a workout at Iron Mantis Martial Club and then grab a meal at Subway, or stop by Lone Star Flower Market nearby for gifts after your meal.
Are there other fast food options near Subway at 11980 Hwy 64 E.?
Yes, Dairy Queen and DQ Chapel Hill ice cream shops are nearby for alternative fast food and dessert options.