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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Tyler, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2501 Gentry Park for the ultimate SONIC experience!
Many customers reported issues with incorrect orders and missing items.
Service Speed
Customers experienced inconsistent service speed, with some reporting long wait times.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others noted cold or poorly prepared items.
Customer Service
While some staff were noted as friendly and helpful, others received criticism for rudeness and lack of attention.
EG
E G
Dec 30, 2025
1.0
I asked for fries and cheddar peppers. Only got the peppers. When I got the ranch it was busted at the top. Potential for botulizem. I asked for a dragon fruit refresher was given blood orange. Apart of customer service ladies is listening to what your customer is ordering not doing what you feel like giving them. Not even a fork with the hot dog.