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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Tyler, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5980 Old Jacksonville Highway for the ultimate SONIC experience!
Customers reported inconsistent food quality, with issues such as undercooked items, missing toppings, and overall dissatisfaction with the burgers and hot dogs.
Service Experience
While some customers praised the friendly and fast service, others experienced long wait times, order mix-ups, and rude staff.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the outdoor dining area and concerns about food handling practices.
Order Accuracy
Many customers noted frequent mistakes with their orders, leading to frustration and disappointment.
BG
Brian Guthmann
Jan 6, 2026
3.0
The quality of the food has been slipping, and it could stand some improvement. That's why I only gave it three stars. Everyone there is very friendly and seems happy but the Kooks are evidently not aware of how to put a hamburger together and make it look like the last one.
JE
John Emerson
Dec 20, 2025
5.0
Fast and friendly service with a respectful staff. Love to get the burger special every Tues for a easy dinner. The peppermint bark shake is a great shake for the holidays.