Saltgrass Steak House

Reviews

• BL

  Brandi Lyn

  3 days ago
  5.0
  My husband & I took our toddler out to dinner tonight & had a wonderful experience! Food was delicious, so glad they brought the brussel sprouts back! All the staff we interacted with were so kind. The service we received from our waiter, Nick, was absolutely incredible! He was so friendly and attentive. I don't normally write reviews but felt the need to because Nick went above & beyond to serve us and we noticed him do the same to the tables around us. Thank you Saltgrass for a great dining experience as always & thank you Nick for the exceptional service!
• SH

  Sara Haustein

  3 days ago
  2.0
  I went in for dinner last night (Thursday at 7 pm) and was a little surprised that the parking lot was almost empty. I quickly learned why. It took a while for the server to take our drink order. We were told they were out of coffee. When our drinks arrived, they were incorrect. When the salads were served, the lettuce was rusty. It was at least a 25 minute wait for our food. When it did arrive, my steak was undercooked, tough and tasted awful. My dad's steak was overcooked and cold somehow and his side was wrong. We didn't bother to send them back because it seemed like the 4 top next to us had to send their food back (after being told that the kids items they had ordered were out of stock) and a few people at the 8 top across the room also sent things back. I felt bad for our server and still tipped her well, but we won't be back. Given the alarming rate at which restaurants are closing in Tyler, Saltgrass might want to re-think who they have running that place and get their act together.
• KJ

  Kimberly Jones

  6 days ago
  1.0
  I called to place an order for a school team who’s traveling to Tyler, Texas. They’ve had Saltgrass for 3 consecutive years when they travel. I was told they didn’t have enough product to feed 30-35 guests. We only wanted burgers. I inquired about chicken sandwiches instead and was told by management they were waiting on a response from Edgar. Trucks arrive on Monday with product. You don’t have 35 burger patties? I was informed there was “plenty of chicken”. I let Meghan know chicken sandwiches would work and I needed a price. I followed up a few hours later and received a response from Meghan: “I guess we are not doing it” What type of establishment turns away paying guests? This is definitely a personal attack and it’s very disgusting to say the least.
• JW

  John Wisener

  Jan 2, 2026
  2.0
  I review places everywhere I eat. Feedback is the only way they can improve. Here’s the observations: 1. No manager came by the table and asked about meal, service, quality of food etc. Not a manager in sight. 2. Coffee came out cold and we could tell it had been there all morning. 3. Couldn’t find our server so we had to summon another server to alert them. 4. Order came out wrong and took forever. Ordered a grill cheese, two bowls of soup and a child chicken tender with fries. Received two grill cheeses and two soups. No tenders. Server knew it as soon as she set it down that order wasn’t right. Took a while to receive it. 5. How do you eat fries without catsup? Why must you wait to receive catsup once the fries are cold? We paid cash, left a decent tip and then this review. I don’t shortchange the server for managements fault. This restaurant had a 4.1 star rating when we arrived. I gave them the benefit of doubt. Sad, sad, sad.
• CS

  clark stapleton

  Dec 24, 2025
  1.0
  Just left the restaurant. I sat at the bar, had a cocktail, and the bartender was great. I ordered a bone in ribeye, sweet potato and potato soup. The soup was hot, and it was really good. The sweet potato was perfect. The problem lies with the steak. I ordered it medium and the first time it came out it was raw to be honest. I sent it back and asked for a few more minutes on the grill. The second time it came back I asked the bartender to be sure if I asked for medium and she said “yes, and I told them” so I sent it back one more time. The last time it came back, it was a completely different plate, and the steak was cooked right, but it tasted horrible, looked mangled, and it had a smell to it. I didn’t eat finish it, and even the bartender apologized when she saw my face after she asked me if I was going to have dessert. I wasn’t rude, and not sure what happened tonight, but they really missed the mark. I paid my tab, tipped her out, I won’t say I will never go back, it will definitely be a while though.

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