Location.com logo
Brand Certified

On The Border Mexican Grill & Cantina

3.9
(2286 reviews)

Business Details

4301 Broadway, Tyler, TX
75703, United States
(903) 266-1650
https://www.ontheborder.com/locations/tyler/

About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
4301 Broadway, Tyler, TX
75703, United States

Hours

Reviews

3.9
2,286 reviews
5 stars
1,168
4 stars
456
3 stars
264
2 stars
145
1 star
253

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the fajitas and guacamole while others reported issues like hair in food and poorly cooked meat.

Service Issues

Service quality varied significantly; some customers praised attentive staff, while others experienced long waits and unhelpful management.

Menu Changes

Customers noted dissatisfaction with recent menu changes, missing favorite items, and limited options.

Atmosphere

The restaurant's atmosphere received positive remarks, especially for outdoor seating, but some felt it lacked vibrancy due to low patronage.

Delivery Problems

Significant complaints about delivery service, including long wait times and incomplete orders.
  • JP
    Janet Pence
    6 days ago
    3.0
    Upon walking in we were promptly greeted and then seated. Immediately our waiter came and asked our drink order and brought us chips and salsa, which were delicious. The menu I was not super impressed by. Perhaps if I would have been hungrier. There was nothing for the smaller appetite. I ended up ordering a side of beans and just had that with the chips and salsa. Reasonably priced and great atmosphere.
  • TM
    tyrrell mckenzie
    Feb 22, 2026
    1.0
    I went to the restroom and notice this man not washing his hands without soap and turns out he was one of the managers. I reported him to my waiter because he was over there handling food with no gloves along with other workers. Then my friend notice a bug in her drink. After that it was time to go. I will never eat at this location again.
  • CC
    Charles Story (Charlie)
    Feb 12, 2026
    5.0
    We had the Wed Fajitas Special. Chicken & Beef. Best we have had in a while. Skirt steak was seasoned and grilled to perfection. BIG strips of tender, moist and medium rare steak. Oh and my wife said the chicken was delicious. We will be back as soon as my scale gives me the ok.
  • BS
    Bonnie Susewind
    Feb 10, 2026
    5.0
    I wanted to leave an awesome review as we had a birthday dinner at the Tyler location this past week and MUST give a shout out to Pappas Brothers and their company acquiring the On The Border Restaurants! The menu change and food items were just like the Pappasitos menu items and all the food tasted fresh! Everything from the fire roasted salsa to fajitas (beef&shrimp) were cooked great along with the guacamole and queso. The floor manager Steven was very attentive and our waiter, Vicky explained the change of the menu as we were seated and took care of us. So glad to finally have here as the restaurants are really lacking in this region of Texas!
  • KK
    Kisha
    Feb 3, 2026
    1.0
    My son and I were out having a lunch meeting. He ordered steak nachos and I ordered empanadas. The nachos had the steak meat and my son bit into one and I heard a crunch where he bit into a bone, the meat had bones on it that we showed the manager Edgar and all he said was oh yes we are butchering our own meat in the back ourselves now and he'd let cooks know. I will not recommend this location to anyone and I will never eat here again. The customer service provided by manger was like he disregarded us as paying customers. Our waitress provided more interest than the manager.

Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations to ensure you have a table when you arrive.

What are the regular operating hours of On The Border Mexican Grill & Cantina?

The restaurant is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.

Brand Certified Facts from On The Border Mexican Grill & Cantina

On The Border Mexican Grill & Cantina partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: