Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,246 reviews
5 stars
470
4 stars
249
3 stars
195
2 stars
120
1 star
212
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and attitude issues.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and issues with mobile app orders, indicating a lack of attention to detail.
Food Freshness
Several customers noted that food was often cold or not fresh, with complaints about old fries and poorly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and excellent service, indicating that there are positive experiences to be had.
Cleanliness Issues
Multiple reviews pointed out cleanliness problems, particularly in the dining area and bathrooms, suggesting a need for better maintenance.
- MSMelissa Salmon6 days ago4.0Food is ok. Fries were warm, not hot. My burger was slapped together and the ketchup was all over the place. Server was rude and made me feel like I was interrupting her.
- TNThuy NguyenJan 4, 20265.0Love the fries
- HSHaylee SDec 30, 20255.0This location is fast and friendly. My food is always fresh which I very much appreciate. Fresh McDonald’s fries are the best. This is my go to location.
- KWKota WoodDec 26, 20251.0I ordered 2 $5 bags my fries are cold both sandwiches are cold My chicken nuggets are are cold they messed up my one of my sandwiches I had to wait around for my cup to get my drink while the young man walk back and forth pasted in the floor on top of that I ordered a second sandwich and they never called it out worse McDonald's ever
- JMJonathan McdanielDec 15, 20251.0Went here to grab a quick bite last night and handed the cashier a 20 & a 5$ bill to make sure it covered however much the bill was. The bill came out to $17 and she only gave me back 2.64. When i got to the next widow the cashier came around the front and told the lady i was talking to that she did give me the money back and it probably fell or blew away in the wind. Moral of the story is, if you go here… be careful to pay attention to them as they money handle. I watched the cashier struggling to figure out how much cash to give me. While i am not the type to leave bad reviews, the fact i have to argue over $5 makes me never want to eat there again. The lady i just talked to on the phone just tried to argue with me saying my story made no sense. Is that hard to believe that your cashier didn’t understand basic math? I’m missing $5 cash because Yall refuse to realize what happened. Also the women who wrote my name down on a card did not give it to the morning shift. The point is, the fact it was only $5 and yall refuse to acknowledge your part in losing my money… Shows me that you would do this with somebody who spent way more. Glad that i didn’t hand you 100$
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 5894 Old Jacksonville Hwy, Tyler, TX?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does McDonald's at this location offer delivery services?
Yes, delivery is available from 5:00 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What types of order and pickup services does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app for ordering?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What services does this McDonald's location offer?
This location provides drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there nearby restaurants where I can find other dining options close to this McDonald's?
Yes, nearby options include Which Wich (sandwich shop and coffee), McAlister's Deli, Whataburger, Taco Bell, and Sonic Drive-In.
What coffee shops are located near this McDonald's?
Nearby coffee shops include Starbucks, Paciugo Gelato Caffe, and Which Wich which also serves coffee.
Can I combine a visit to this McDonald's with any local services or shopping nearby?
Yes, nearby you can visit Luxx Nails Spa for spa services, Pet Supplies Plus for pet needs, and Walmart Neighborhood Market for groceries and mobile phones.