Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,238 reviews
5 stars
468
4 stars
247
3 stars
194
2 stars
120
1 star
209
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and unhelpful staff, with several instances of poor customer service and attitude from employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and a general lack of attention to detail.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold fries, undercooked items, and overall dissatisfaction with the freshness of the food.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and excellent service, indicating that there are positive experiences to be had.
Cleanliness Issues
Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in bathrooms and food preparation areas.
- JJJames JonesNov 9, 20255.0These guys get slammed with business and keep the flow of customers moving steady better than any other McDonald's I've ever been to before. Also, most importantly above speed of service is accuracy-and my orders on almost a daily basis sometimes twice a day have always been exactly what I ordered. Thank you Jacksonville McDonald's for your perfection, everyone there deserves a raise.
- RPR PorterOct 26, 20251.0It is very bad
- ALAbigail LaperriereOct 16, 20251.0Didn’t give us part of our order and then when I called asking for a refund she was rude as hell, do better
- SJS JenkinsOct 9, 20251.0Do not play monopoly at this location! They will cheat you out of your monopoly pieces and say that it doesn’t work with certain items when the app clearly says it does!
- GGgwood458Oct 2, 20251.0There hasn't been a single mcdonalds that has given me my sauce with a mobile order without me saying anything! I thought this was mcdonalds not taco bell!!!
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 5894 Old Jacksonville Hwy, Tyler, TX?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does McDonald's at this location offer delivery services?
Yes, delivery is available from 5:00 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What types of order and pickup services does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app for ordering?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What services does this McDonald's location offer?
This location provides drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there nearby restaurants where I can find other dining options close to this McDonald's?
Yes, nearby options include Which Wich (sandwich shop and coffee), McAlister's Deli, Whataburger, Taco Bell, and Sonic Drive-In.
What coffee shops are located near this McDonald's?
Nearby coffee shops include Starbucks, Paciugo Gelato Caffe, and Which Wich which also serves coffee.
Can I combine a visit to this McDonald's with any local services or shopping nearby?
Yes, nearby you can visit Luxx Nails Spa for spa services, Pet Supplies Plus for pet needs, and Walmart Neighborhood Market for groceries and mobile phones.