Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,428 reviews
5 stars
486
4 stars
322
3 stars
215
2 stars
123
1 star
282
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting a lack of acknowledgment and poor customer service.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Cleanliness
Several customers noted that the restaurant was dirty, with overflowing trash cans and unsanitary conditions in the dining area and restrooms.
Food Quality
Feedback indicated that food was often served cold or improperly prepared, leading to dissatisfaction among customers.
Management Issues
Customers expressed concerns about the management's inability to address service problems and staff behavior, contributing to a negative dining experience.
- TWTiffani Willis1 day ago4.0For this location, we got our food quickly.
- STSunflower TimeJan 1, 20261.0We walked in wanting to place an order at register instead of using the kiosk. We are old school. Employee behind counter did not acknowledge us. Worse part of all, the manager than walked up and did not acknowledge us either. We inturn walked out. Poor customer Service at this location. McDonald's...yo can do better.
- LGLisa GuerraDec 10, 20251.0Better check your online orders.. I'm missing fries and sauce in my two Happy Meals. Went back to ask for sauce. Well employee was very rude...
- FGFrancis GaffneyDec 4, 20251.0Placed a mobile order at 5am 12/4 and when I got there no one would answer the drive thru. I pulled up and the woman in the window just looked at me and didn’t open window or acknowledge me. After waiting and going back through the drive thru for the third time and no response, I went inside. The same woman that was at the window, looked at me and again didn’t acknowledge me. Finally she came over and just stood behind the counter without greeting me. I said I was at the drive thru, I have an order. Once again she just looks at me blank faced then says yeah I’m busy. Lol She then just walked away. Eventually, she brought my order and of course no thank you, or bye, or even an acknowledgement I existed, even after I said thank you bye. She just walked away. I get it. You’re busy. I was more than patient and polite and didn’t mind waiting or even that bothered about having to come in. But her cold, unfriendly, attitude made me write this. The bare minimum of saying Hi isn’t tough. Someone else was in there and she treated them the same. She really shouldn’t be in a public facing position. Sorry you open at 5am. Not my fault.
- LOLarry OmdahlNov 30, 20251.0Just went to this McDonald’s, ordered via app for curbside, arrived and app would not allow me to check in a spot. Pulled around to drive thru & they tell me it’s for inside pickup which I didn’t request. They handed me my food and when I got home food was cold and I was missing items from my order. This store is a joke!
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's in Tyler, TX, is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
What are the drive-through hours for this McDonald's?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, and until midnight on Friday and Saturday. On Sunday, drive-through hours are 6:00 AM to 11:00 PM.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:45 PM Monday through Saturday, and from 6:00 AM to 10:45 PM on Sunday.
What delivery and pickup services does this McDonald's provide?
Services include curbside pickup, delivery, same day delivery, and no-contact delivery options.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's?
Yes, this location has a drive-thru service available.
How can the nearby Panera Bread cafe complement my visit to McDonald's?
You might stop by Panera Bread, a nearby coffee shop and bakery, for a different breakfast or coffee option before or after visiting McDonald's.
Which nearby restaurants can I visit if I want other dining options near McDonald's?
Nearby restaurants include Spring Creek Barbeque for American BBQ, Outback Steakhouse for steak, and Chuy's for Tex-Mex cuisine, offering diverse dining choices close by.
Are there any nearby places where I can shop or pick up gifts when visiting McDonald's?
Nearby you can find Jos. A. Bank for men's clothing, Susan Robinson Jewelry for fashion accessories, and Michaels for arts and crafts supplies.
Can visiting nearby fitness centers complement my day along with McDonald's?
Yes, you can visit fitness centers like Workout Anytime Tyler South or iSweat Fitness and Personal Training nearby, making it convenient to enjoy a workout and then stop by McDonald's.