Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional behavior from staff, with many expressing dissatisfaction with the overall service experience.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.
Speed of Service
Many customers noted slow service times, particularly during peak hours, leading to long wait times in both drive-thru and dine-in.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or stale items, while others praised the freshness of their meals.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in restrooms and dining areas, impacting the overall dining experience.
TD
Teresa Dell
Feb 22, 2026
1.0
Tonight I stopped by and ordered food through the drive-thru. I asked to speak with the manager because I needed to report an incident that happened on February 16th. I had ordered breakfast, including a large cup of coffee. The lid was not tightly secured, and the cup was too soft, which caused it to spill and burn my hand. The coffee was extremely hot.
It took a little while for the manager to come out. When he arrived, I told him about the incident and showed him my hand, which was badly burned. He took my information and a picture of my hand.
As I drove away, I realized I had received four chicken nuggets instead of six. I turned around and went back to McDonald's (which wasted another trip) and went inside. I asked for the manager again and waited for quite some time. Three girls were very rude and gave me dirty looks.
I told one girl with long black braided hair that my order was incorrect and needed to be corrected. She grabbed a box of six nuggets, threw it on the counter, took the box of four nuggets, and threw it away. She had a horrible attitude and was very unprofessional and unethical.
When the manager finally showed up, I told him that the three girls had terrible attitudes and that I did not appreciate how I was treated as a customer. The girl with long dark red braided hair and fake eyelashes began talking back to me while I was speaking to the manager. I stopped her and told her that I was talking. The manager did shush her.
Unfortunately, I will be contacting the corporate office in the morning. These employees clearly need additional HR training focused on professionalism, ethics, and appropriate customer service conduct.
KK
Kievan
Dec 9, 2025
1.0
Consistently the slowest McDonald’s in the city, especially in the morning. If they aren’t staffed to have 2 drive thru lanes open, they should just close the second one. 2 McGriddles for my kids and each time we’re in line for up to 15 minutes. Unacceptable. Use any other McDonald’s in the city, there’s a couple close by.
SH
Shelley Hammen
Dec 3, 2025
3.0
Fries were Luke warm. Girl who gave me my food in drive thru, didn't say anything to me or barely acknowledged me. I even said thank you politely and nothing. On to the next order.
TS
Tremaine Simmons
Nov 6, 2025
1.0
Didn’t put my fries in my bag after the tickets say it on there, crazy
What are the regular business hours for McDonald's at 4014 S Broadway, Tyler?
McDonald's at 4014 S Broadway, Tyler is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
When can I order delivery from this McDonald's?
Delivery is available from 5:00 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What delivery and pickup services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order for delivery or pickup?
You can place orders online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on both iOS and Android.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru for convenient vehicle service.
Are there any coffee shops near this McDonald's where I can grab a drink?
Yes, 7 Brew Coffee is a nearby coffee shop where you can enjoy a variety of coffee beverages before or after visiting McDonald's.
What other fast-food restaurants are close to this McDonald's?
Nearby fast-food options include Arby's and Layne's Chicken Fingers, great alternatives if you're looking for variety in sandwiches or chicken dishes.
Are there any automotive or car services near this McDonald's?
Yes, nearby automotive services include GRIT AF Auto Fab, Wagner Cadillac, and King Clean Auto Detailing & Ceramic Coating, which offer repairs, maintenance, and detailing.
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