Location.com logo
Brand Certified

McDonald's

3.7
(1201 reviews)

Business Details

4014 S Broadway, Tyler, TX
75701, United States
(903) 534-9769
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4014 S Broadway, Tyler, TX
75701, United States

Hours

Reviews

3.7
1,201 reviews
5 stars
514
4 stars
275
3 stars
168
2 stars
72
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many expressing dissatisfaction with the overall service experience.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Speed of Service

Many customers noted slow service times, particularly during peak hours, leading to long wait times in both drive-thru and dine-in.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or stale items, while others praised the freshness of their meals.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in restrooms and dining areas, impacting the overall dining experience.
  • TD
    Teresa Dell
    Feb 22, 2026
    1.0
    Tonight I stopped by and ordered food through the drive-thru. I asked to speak with the manager because I needed to report an incident that happened on February 16th. I had ordered breakfast, including a large cup of coffee. The lid was not tightly secured, and the cup was too soft, which caused it to spill and burn my hand. The coffee was extremely hot. It took a little while for the manager to come out. When he arrived, I told him about the incident and showed him my hand, which was badly burned. He took my information and a picture of my hand. As I drove away, I realized I had received four chicken nuggets instead of six. I turned around and went back to McDonald's (which wasted another trip) and went inside. I asked for the manager again and waited for quite some time. Three girls were very rude and gave me dirty looks. I told one girl with long black braided hair that my order was incorrect and needed to be corrected. She grabbed a box of six nuggets, threw it on the counter, took the box of four nuggets, and threw it away. She had a horrible attitude and was very unprofessional and unethical. When the manager finally showed up, I told him that the three girls had terrible attitudes and that I did not appreciate how I was treated as a customer. The girl with long dark red braided hair and fake eyelashes began talking back to me while I was speaking to the manager. I stopped her and told her that I was talking. The manager did shush her. Unfortunately, I will be contacting the corporate office in the morning. These employees clearly need additional HR training focused on professionalism, ethics, and appropriate customer service conduct.
  • KK
    Kievan
    Dec 9, 2025
    1.0
    Consistently the slowest McDonald’s in the city, especially in the morning. If they aren’t staffed to have 2 drive thru lanes open, they should just close the second one. 2 McGriddles for my kids and each time we’re in line for up to 15 minutes. Unacceptable. Use any other McDonald’s in the city, there’s a couple close by.
  • SH
    Shelley Hammen
    Dec 3, 2025
    3.0
    Fries were Luke warm. Girl who gave me my food in drive thru, didn't say anything to me or barely acknowledged me. I even said thank you politely and nothing. On to the next order.
  • TS
    Tremaine Simmons
    Nov 6, 2025
    1.0
    Didn’t put my fries in my bag after the tickets say it on there, crazy
  • SS
    Sheryar Sajwani
    Oct 29, 2025
    1.0
    Not happy with the service

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 4014 S Broadway, Tyler?

McDonald's at 4014 S Broadway, Tyler is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: