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McDonald's

3.5
(1540 reviews)

Business Details

2705 E 5th St, Tyler, TX
75701, United States
(903) 566-8762
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2705 E 5th St, Tyler, TX
75701, United States

Hours

Reviews

3.5
1,540 reviews
5 stars
579
4 stars
337
3 stars
238
2 stars
99
1 star
287

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported that the food, particularly chicken nuggets and burgers, was often cold, stale, or poorly prepared, leading to a negative dining experience.

Service Issues

Many reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff interactions.

Drive-Thru Delays

Customers frequently complained about excessive wait times in the drive-thru, with some stating they waited over 30 minutes without being served.

Order Accuracy

A significant number of reviews mentioned that orders were consistently incorrect, with missing items or wrong food being a common issue.

Management Concerns

Several customers expressed dissatisfaction with management, citing a lack of oversight and poor handling of customer complaints.
  • MD
    Mike The dude
    Feb 16, 2026
    1.0
    I dont do fast food anymore
  • GL
    Grace lopez
    Feb 15, 2026
    1.0
    I had delivered a 20 piece chicken nugget with a spicy chicken sandwich and fries to my house and literally everything else is going fine. It was all good and then I had opened the chicken nuggets and. Literally when I opened them, they looked dehydrated, crusty, and looked like they had been sitting out and thrown back into the fryer and I don’t know if it’s just me, but I was looking at the reviews and everybody’s been leaving a one star review like the person who delivered my food was so kind and so sweet. It’s just these chicken nuggets taste like cardboard and chemicals literally, there’s discoloration and it literally goes to the chicken nut color to just pier crusty white like when I mean, crusty why I mean crusty these things are disgusting and they taste like chemicals. I’ve been to McDonald’s a few times and it’s just been like these past two months that have reliving going downhill because I’ve gotten their food before and it’s been really good but I don’t know it fits from the place that they’re buying the chicken nuggets from but I love the workers. It’s just this food taste disgusting. I would obviously recommend this place but never get their chicken nuggets for the taste like chemicals
  • AK
    Abigail Kincaid
    Feb 15, 2026
    1.0
    Ordered chicken nuggets tasted bad, horrible chicken nuggets. They don’t answer their phones. I called them to try to get a refund on the chicken nuggets did not answer. I called them again like 30 minutes later still did not answer. Very bad place like bro I was just trying to get a refund on the chicken nuggets cause they actually tasted a horrible like my family member threw up when he ate them and it seems like they were crusty dry and old like they’ve been sitting out for hours They taste like cardboard and like really horrible like I get chicken nuggets from McDonald’s a lot and they usually taste fine but this time they just tasted horrible and they just won’t pick up their phone
  • NN
    Nat (Nat)
    Feb 1, 2026
    1.0
    Says 24 hour drive through on Google and on the side of the building. Pull up at 3am to get a drink. Lady comes on and says they’re closed. I see many people walking around. I hope this is an error but if not please change your hours and take down your sign.
  • KA
    kimberly abrams
    Jan 18, 2026
    1.0
    If I could of gave 0 stars I would have and I’m not like that at all . After repeating my order 4 times at the speaker , I made it to the second window and when someone finally came to the window , the employee handed me a bag and said “here “ then closed the window and walked away . On top of that my food was wrong and I only ask for two things on it . I work in the food industry and would NEVER allow that kind of service to be given in my store . I will Nevet pull back up to this McDonald”s again. The leadership at this location needs to always remember that the team in place is a reflection of them.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2705 E 5th St, Tyler, TX?

McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does McDonald's offer delivery services?

Yes, McDonald's provides delivery services 24/7, including same-day delivery and no-contact delivery options.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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