McDonald's

3.4
1614 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2034 E SE Loop 323, Tyler, TX
75701, United States

Hours

Reviews

3.4
1,614 reviews
5 stars
543
4 stars
302
3 stars
298
2 stars
130
1 star
341

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Speed of Service

Customers frequently complained about slow service, with long wait times both in the drive-thru and inside the restaurant.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and play area, with dirty tables and overflowing trash.

Food Quality

While some customers enjoyed the food, there were multiple complaints about cold or poorly prepared items, including burnt and greasy food.
  • LJ
    Larry Jones
    2 days ago
    1.0
    FILTHY UNORGANIZED, 25 MINS TO GET FOOD, STAFF JOKING & PLAYING AROUND NOT DOING THEIR JOB. REPEATEDLY ASKED WHERE MY ORDER WAS, VERY RUDE UNHELPFUL STAFF.
  • JC
    Julio Castro
    Dec 29, 2025
    1.0
    Waited 20 min on curbisde , had to go inside to get it, food just sitting there, they wernt busy
  • SP
    Savannah Phillips
    Dec 26, 2025
    1.0
    The older white lady working drive thru was very rude this morning had attitude taking the order. Then was yelling about needing a manager code for 5 minutes saying “Thank you for finally doing your job” all in front of us waiting in the drive thru just over some frappes. Very rude to the other employees.
  • JS
    Justin Sims
    Dec 16, 2025
    1.0
    The only thing worse than the food is the service. Ordered through the app. Waited 15 minutes at the curbside parking spaces. Had to go inside to get our food after waiting about 15 more minutes. There was no one even at the front of the restaurant to wait on anyone or help anyone where there were multiple people with issues. When we finally got our food it was cold as it had sat in the back forever and the ice had melted in our drinks. Will not be back to this location. I would avoid this location as long as possible
  • JC
    Juan Cruz
    Dec 5, 2025
    1.0
    Brought my kids with me to eat and play at the playground but my order was wrong over and over again. 1st thing they forgot my kids fries in both happy meals. 2nd had no bacon on my wifes burger aswell. 3rd my cheese burger that was suppouse to be all the way had only ketchup and pickles. 4th had to have my homestyle Burger remade not once, not twice, but 3 Times! And even still on the third remake with was still wrong. 5th they don't replace there teas so I wouldn't really suggest ordering a sweet tea or a unsweetened tea labels where from 11am-7:15pm and it was 8:22pm when I arrived, I had to ask for the tea to be remade. Not just that, the manager is still just sitting quietly on her laptop till I said something to her about my order being wrong and the lady just allowing all these kids act fools and trash talk to each other and just be disrespectful all around without even batting an eye towards them or making sure the kitchen staff has everything under control there response was "we let the new guy make it, instead of just apologizing for the order being made wrong.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Tyler, TX?

McDonald's in Tyler, TX is open from 5:00 AM to 11:00 PM Monday through Thursday, and on Sunday. On Friday and Saturday, it is open from 5:00 AM to midnight.

What are the delivery service hours for this McDonald's location?

Delivery service is available from 5:00 AM to 10:15 PM Monday through Thursday and Sunday, and until 11:15 PM on Friday and Saturday.