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McDonald's

3.6
(1925 reviews)

Business Details

1300 S Beckham Ave, Tyler, TX
75701, United States
(903) 593-7987
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1300 S Beckham Ave, Tyler, TX
75701, United States

Hours

Reviews

3.6
1,925 reviews
5 stars
778
4 stars
395
3 stars
317
2 stars
149
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Some customers praised the cleanliness of the location, while others reported unsanitary conditions.

Customer Service

Feedback on staff behavior was mixed, with some praising friendly employees and others noting rudeness and unprofessionalism.

Food Quality

The quality of food was inconsistent, with some customers receiving fresh meals while others reported cold or poorly prepared items.
  • LP
    Lashanda Polk
    1 day ago
    1.0
    Went through the drive through, they left part of my order out, so went back through the Drive through and told them they left part of my order out.It was a line of people backed up in the drive, through, asked if they could bring my things out.So I didn't have to wait in the drive.Through refused to do so worse service ever.
  • KJ
    Kaitlyn Jenkins
    4 days ago
    1.0
    I went through the drive-thru on Friday the February 27th at around 2am and ordered a Filet-O-Fish meal. The girl who initially took my order seemed polite at first. After I told her I didn’t need a receipt, she told me to have a good night. I responded with “thank you,” and she gave me a strange glare before turning around and walking back toward the kitchen. I brushed it off in that moment. When I pulled up to the second window, the employee who handed me my food also told me to have a good night. I said “thank you so much,” and she jumped slightly and snickered in a way that felt like a private joke. It immediately made me feel like something was off. When I got home, I opened my sandwich and it was not properly assembled or served. It looked thrown together and careless. The overall experience just felt uncomfortable and unprofessional. I’m not sure what was going on, but between the odd interactions and the condition of the food, the entire experience left a bad impression. I hope management addresses both the food quality and customer service at this location.
  • JK
    Jessica Ketzenberg
    Feb 18, 2026
    4.0
    This McDonald's is actually better than most I've been to in the last few years. It was clean, the food was fresh and the employees were nice. I gave the service 3 stars because even though they were nice, our food was left at the front without us knowing. I ordered on the app and chose to have our food brought to the table and entered our table number. When I realized about 20 minutes had passed and people were coming and going, I went to the front to check on our order. Although I was glad it had at least been made, I was disappointed at it just being left there unattended with no one bothering to bring it to the table, call my table number or my name. However, I don't think it was there too long because our food wasn't too cold, and it still tasted fresh.
  • JH
    Jessica H
    Feb 15, 2026
    1.0
    Usually McDonald's service is pretty fast. Not today here at 12:55 almost 1pm. Management can careless if you complain...money is time . My food was cold by the time they gave me my cup. Management and equipment need to be better. Some people left because it took too long for someone to come to register. Kiosk was not good to pay only for ordering
  • JD
    Jessica Deelaine
    Feb 12, 2026
    5.0
    Right by the hospital. Fast service and friendly people.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Tyler, TX?

McDonald's in Tyler, TX is open 24 hours every day of the week, including delivery and drive-thru services.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery services including curbside pickup, same day delivery, and no-contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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