Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
214 reviews
5 stars
164
4 stars
23
3 stars
6
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praise friendly and helpful staff, there are several reports of rude behavior and poor service experiences.
Drink Quality
Customers generally enjoy the coffee and drinks, but there are complaints about incorrect orders and drinks being poorly made or watered down.
Wait Times
Many reviews mention long wait times in the drive-thru, with some customers expressing frustration over slow service.
Location Issues
Several customers noted difficulties with the drive-thru layout and access to the location, suggesting improvements are needed.
Overall Experience
Despite some negative experiences, many customers express a strong loyalty to Dutch Bros, citing enjoyable drinks and positive interactions with staff.
- VHVanessa Hyles4 days ago5.0Dillan helped me order coffee and he seemed very sweet and genuine. He asked me how I was doing and what I was up to and sometimes that’s all you need if you’re having a not so great day. We need more of the genuine vibes Dillan carries!
- SAShonda AustinNov 6, 20255.0Perfect every time.
- STsofie tomlinsonOct 15, 20252.0I usually have a great experience here with drinks and customer service but recently a new girl with rainbow highlight in her hair has been nothing short of miserable and unpleasant. She has a major attitude and is extremely snarky and the one time she made my drink it was undrinkable. Very disappointed with the customer service at this location as of recently. :(
- LKLance KimOct 5, 20255.0Great customer service, I forgot to get their names but they were very friendly and great to talk to, and they made sure to make my hot chocolate when we got there so it wasn't cold, which I really appreciate. This was around 7pm today, great customer service though 👏
- EMEdith MonroySep 5, 20255.0I personally had a WONDERFUL experience this evening 9/5 at this location! My first time trying Dutch bros and yes I didnt know how to order lol BUT Zoe was so nice to me and helped me order the perfect drink! The Double Torture! I'm from longview and she even took the time to tell me where the Dutch bros locations were at in longview too! I'm definitely a fan of Dutch bros now and hope Zoe gets the recognition she deserves for being such a wonderful person! She made my night! Even wished me a safe drive home 😁
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours for Dutch Bros Coffee at 3924 Troup Hwy, Tyler?
Dutch Bros Coffee at 3924 Troup Hwy, Tyler is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer a drive-through service at this location?
Yes, this Dutch Bros Coffee location features a drive-through for your convenience.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros Coffee accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop for acceptance of personal checks.
Are there any caffeine-free drinks available at Dutch Bros Coffee?
Yes, Dutch Bros offers caffeine-free options such as Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, Lemonades, and espresso drinks made with decaf espresso.
Can I customize my drink order at Dutch Bros Coffee?
Absolutely! Broistas are happy to customize any drink to your preference at Dutch Bros Coffee.
How can I earn rewards points at Dutch Bros Coffee?
You earn 3 points for every dollar spent at Dutch Bros Coffee with no limit to how many points you can collect. Remember to provide your phone number if you forget your phone to still earn points.
Is there a birthday reward program at Dutch Bros Coffee?
Yes! By downloading the Dutch Bros app, you receive a free drink reward on your birthday. Let your broista know if you don't have the app!
What nearby fast food restaurants can I visit near Dutch Bros Coffee at 3924 Troup Hwy?
Near Dutch Bros Coffee at 3924 Troup Hwy, you can find fast food options like Slim Chickens, Burger King, Panda Express, Taco Bell, Chick-fil-A, and Pizza Hut Express, ideal for grabbing a quick meal before or after your coffee.
Are there any automotive services near Dutch Bros Coffee at 3924 Troup Hwy?
Yes, there are several nearby automotive service providers including O'Reilly Auto Parts, Brown's Automotive, and Valvoline Instant Oil Change, great for handling vehicle needs while enjoying your visit.
What other amenities and services are located near Dutch Bros Coffee at 3924 Troup Hwy?
Nearby, you can access services like Coinhub Bitcoin ATMs, a bank branch (Southside Bank), grocery stores such as Super 1 Foods and Brookshire's Food & Pharmacy, as well as fitness centers like Elite Fitness Tyler and beauty salons such as Nail & Spa Unlimited.