Multiple reviews highlighted poor service, including incorrect orders, long wait times, and unprofessional staff behavior.
Food Quality
Customers reported inconsistent food quality, with complaints about cold items, greasy food, and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area, despite some positive mentions of cleanliness.
Positive Staff Interactions
Many customers praised friendly and helpful staff, noting good customer service experiences.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and perceived value for money.
AP
Ashley Pickett
Feb 10, 2026
3.0
My chicken tenders were really good and hot , The fries were overly salty and hard to eat. Every single time I get an ice cream cone from here for a kids meal, I Had to go back in and ask for it
CL
Caroline Leigh
Feb 1, 2026
1.0
Horrible service. We ordered a patty melt with extra pickles, onion rings, and a Oreo snow drift along with a jalitos burger combo. First off we got fries instead of onion rings but luckily caught that in time. They almost forgot our blizzard we had to literally tell her as she was walking off. Then we get home and go to eat and there’s no meat on my patty melt. So we had to go back up there our other food was cold by the time we finally got home. Multiple employees including the manager thought the situation was funny. We didn’t find it funny at all. Waste of gas and money to get cold food. Definitely won’t be back to this DQ.
RR
Raven
Jan 8, 2026
1.0
Gravy was like water and chicken stripe like from McDonald's.
CG
carlos gaspar
Dec 28, 2025
1.0
The dining area is absolutely filthy. It's sad, someone told me it was a recently built location too, I don't know if that's true.
BG
Brian Guthmann
Nov 22, 2025
5.0
Was a little surprised at having to "pull forward and wait" for 15 minutes when all I ordered was a chicken-fried steak sandwich, nothing else.
It is sad to say that Dairy Queen is quickly becoming comfortable with having their customers pull forward and wait.
Sandwich was excellent, though.
What are the operating hours of Dairy Queen in Tyler, TX?
Dairy Queen in Tyler, TX is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.
Where is Dairy Queen located in Tyler?
Dairy Queen is located at 8850 South Broadway Avenue, Tyler, TX 75703, United States.