Dairy Queen

4.2
1192 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
8850 South Broadway Avenue, Tyler, TX
75703, United States

Hours

Reviews

4.2
1,192 reviews
5 stars
696
4 stars
262
3 stars
132
2 stars
37
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several customers noted that the dining area was dirty, which detracted from their experience.

Customer Service

While many reviews praised the friendly and helpful staff, there were also complaints about unprofessional behavior and poor communication.

Food Quality

Feedback on food quality was mixed; some enjoyed their meals while others reported issues like cold or poorly prepared food.

Wait Times

Customers frequently mentioned long wait times in the drive-thru and for food orders, impacting their overall satisfaction.

Pricing Concerns

Several reviews highlighted dissatisfaction with rising prices and perceived value for money.
  • RR
    Raven
    4 days ago
    1.0
    Gravy was like water and chicken stripe like from McDonald's.
  • CG
    carlos gaspar
    Dec 28, 2025
    1.0
    The dining area is absolutely filthy. It's sad, someone told me it was a recently built location too, I don't know if that's true.
  • BG
    Brian Guthmann
    Nov 22, 2025
    5.0
    Was a little surprised at having to "pull forward and wait" for 15 minutes when all I ordered was a chicken-fried steak sandwich, nothing else. It is sad to say that Dairy Queen is quickly becoming comfortable with having their customers pull forward and wait. Sandwich was excellent, though.
  • RG
    Rhonda Gordon
    Nov 16, 2025
    1.0
    ONLY received a one star in order to post review. Very disappointed due to lack of communication & customer service. I went to this location & the manager on duty who I did not not get her name was unprofessional & lack of knowledge of the situation at hand. I went through the drive thru & the cashier was going to keep my change because this has been a practice of the company. She stated that they ran out of pennies & everyone else didn't care if they didn't get their pennies. I politely informed her that Dairy Queen has more money than me & in not everyone. Its not okay to just keep someone's money. Its not the amount, it's the principle. Its the audacity to feel that it's okay to keep someone's money & all the workers to have conversation about it in the background. If there were no pennies, I should've been notified prior to & given a choice. If DQ continues to keep change 1-4 cents from 1,000 customers they've profited $10-40, they are making a profit for no purchase. WOW!! I stop at this location often, but I will go to anymore. I visit the location in Whitehouse often as well & have never had a "penny" issue. VERY DISAPPOINTED.
  • CA
    Clara Acker
    Nov 15, 2025
    3.0
    Have always had a great experience until today. We ordered 4 tacos, no veggies. Got 4 with. I said something and we got our correct order. They had a strong stale smell. And the kids said it tastes weird. They didn't want to eat them. I told the girl in the front and she just stared at me and said ok .... I stood there a bit to see if she'd do something about it and she again just stared and said ok. I suggested they check the shells because I'm sure they're stale and she just stared at me. One of my kids picked at the taco meat some and a sweet person sitting near us gave us a free blizzard coupon. So that made up for it. But I doubt she even said anything to the kitchen about the stale taco shells. 🤷‍♀️

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in Tyler, TX?

Dairy Queen in Tyler, TX is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.

Where is Dairy Queen located in Tyler?

Dairy Queen is located at 8850 South Broadway Avenue, Tyler, TX 75703, United States.